Customer Relations Representative

Position Summary:

The Customer Relations Representative role requires a positive attitude and someone who is employee and client-focused. The ideal candidate will be able to work in a fast-paced environment, be self-motivated, and focus on achieving performance expectations for our customers.

Essential Duties and Responsibilities:

• Answer inbound telephone calls and speak with customers to resolve customer service inquiries with accuracy, efficiency, and quality
• Access customer account information via computer software and make necessary entries to resolve problems and/or complaints, initiate or change service, process transactions, etc.
• Communicate with customers effectively and clearly, which requires excellent oral communication skills (grammar, enunciation, pronunciation)
• Cope with and diffuse stressful situations, control direction of call with tact and diplomacy
• Use independent judgment, logic, and analytical skills in problem-solving.
• Process orders in a fast-paced environment
• Work with internal departments to meet customers’ needs
• Work with customers to resolve product returns, shipping inquiries, and order status questions

Other Duties and Responsibilities:

• Perform all other duties as assigned

Qualifications:

• At least 2 years of customer service or help desk experience/Previous shipping/receiving experience a plus
• Experience with Microsoft Office, Sage Mas90, and Goldmine a plus
• Must have a pleasant, patient, friendly attitude and possess a strong work ethic with a team player mentality

Physical Demands:

The physical demands described here represent those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods of sitting at a desk and working on a computer.