Consumer OpEx Portfolio Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Portfolio Manager is a strategic leader responsible for championing a culture of continuous improvement across the Consumer organization. This role advances Operational Excellence (OpEx) principles, strengthens associate feedback channels, and drives meaningful engagement in enterprise idea‑management processes. Serving as a leader in the Consumer OpEx portfolio, the Portfolio Manager ensures high‑quality program routines, transparent reporting, strong governance, and consistent execution across all Consumer lines of business. The successful candidate brings strong business acumen, sound judgment, and the ability to influence effectively at all levels of the organization.

The Consumer Banking Initiative Portfolio Manager Role Responsibilities include:

Lead the Consumer OpEx Idea Management Process

• Provide strategic leadership for the Consumer idea‑management process, ensuring broad organizational awareness, engagement, and alignment with business priorities.

• Oversee a network of Consumer council members, ensuring adequate coverage, capability, and continuity across all segments.

• Monitor and manage the pipeline of improvement opportunities to enable timely evaluation, prioritization, and disposition.

• Coordinate cross‑LOB submissions and ensure ideas are aligned with appropriate business ownership.

• Represent the Consumer organization in enterprise routines, ensuring completion of required deliverables and alignment with cross‑functional initiatives.

• Partner with Operational Excellence teams to deliver updates to Consumer leadership, highlight business impact, and recognize employees contributing to improvement efforts.

Engage and Enable Network of OpEx Program Champions

• Lead onboarding and training for new program council members, ensuring they have the knowledge and resources needed for effective execution.

• Provide ongoing coaching and strategic guidance to strengthen consistency and effectiveness across the council network.

• Establish and manage routines to share updates, address questions, cascade program information, and review performance metrics.

• Communicate upcoming or implemented system, tool, or process enhancements to ensure readiness and adoption.

Represent Consumer Interests and Provide Strategic Input

• Participate in enterprise forums to stay current on enhancements to tools, processes, and governance.

• Provide Consumer LOB insights to shape program evolution, tool enhancements, and process improvements.

• Gather and synthesize feedback from council members and Consumer partners to inform enterprise teams and influence future enhancements.

Responsibilities:

• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements

• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs

• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk

• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success

• Manages strategies and controls to address policy, technology, environmental, and operational gaps

• Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience

• Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement

Required Qualifications:

• 5+ years of program management and/or service delivery experience

• Excellent written and verbal communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels

• Highly effective written and verbal communicator 

• Highly proficient in PowerPoint and Executive Presentation 

• Strong organizational skills with an ability to perform well under pressure and deadlines 

• Demonstrate ability to drive execution of complex change requirements and accept accountability for tasks

• Have strong planning and organizational skills and ability to balance a high volume of work under pressure, including the management of multiple programs

• Enthusiastic, energetic, determined, and positive – especially under pressure

• Critical thinker and risk-minded

• Ability to navigate enterprise, research and resource information across the enterprise

• Excellent follow-through 

Desired Qualifications:

• Knowledge and experience in Consumer Banking

• Knowledge and experience in Change Management and Governess process

Skills:

• Business Process Analysis

• Customer and Client Focus

• Project Management

• Risk Management

• Strategy Planning and Development

• Controls Management

• Process Design

• Process Simplification

• Stakeholder Management

• Strategic Thinking

• Analytical Thinking

• Change Management

• Influence

• Innovative Thinking

• Presentation Skills

Enterprise Description

This job is responsible for managing portfolio/programs specific to change initiatives, providing a products and services, or executing a function. Key responsibilities include leading cross-functional strategic initiatives for a line of business by ensuring delivery of outcomes from portfolio investments. Job expectations include using a business centric mindset with sound judgment and a tailored approach to communicating and influencing both vertically and horizontally to drive results, while prioritizing risk management and strategy development.

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​ 

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week: 

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