MOVE-IN COORDINATOR

Marketing & Move-In Coordinator

Position Summary

Applewood Village, a FellowshipLIFE community, is seeking a Full time highly organized and customer-focused Marketing & Move-In Coordinator to support our sales and marketing team while ensuring a seamless move-in experience for new residents and their families three days a week..

This role serves as a key point of contact throughout the move-in process, coordinating paperwork, apartment readiness, resident onboarding, and marketing support activities. The ideal candidate is detail-oriented, enjoys building relationships, and thrives in a fast-paced environment where exceptional customer service is a priority.

Key Responsibilities

Move-In Coordination

• Guide new residents and family members through the move-in process from reservation through move-in day. 
• Prepare and manage lease agreements, settlement documents, and resident files. 
• Collect deposits and ensure all required documentation is received and completed. 
• Coordinate move-in dates, apartment readiness, utility setup, parking assignments, keys/fobs, dining accounts, and community access. 
• Serve as the primary liaison between residents, families, sales, maintenance, housekeeping, and other departments. 
• Assist new residents with a smooth transition into the community. 

Apartment Turnover & Readiness

• Coordinate apartment turnovers and renovations with Plant Operations and outside contractors. 
• Schedule apartment inspections and walkthroughs. 
• Ensure apartments are move-in ready and meet community standards. 
• Coordinate move-out inspections and apartment preparation for future occupancy. 

Marketing & Sales Support

• Support the sales team with administrative and customer service functions. 
• Handle incoming inquiries and route calls appropriately. 
• Manage event RSVPs and marketing databases. 
• Assist with marketing events, community outreach programs, and resident engagement activities. 
• Maintain marketing materials and inventory. 
• Participate in sales meetings and prospect advancement discussions. 

Reporting & Administration

• Prepare weekly, monthly, and occupancy reports. 
• Process expense reports, invoices, and related documentation. 
• Maintain accurate records and resident information within CRM systems. 
• Support data tracking and reporting initiatives for the marketing department. 
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Qualifications

Required

• Minimum of 3 years of experience in marketing, sales support, customer service, administration, or move-in coordination. 
• Strong organizational and multitasking skills. 
• Excellent verbal and written communication skills. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). 
• Ability to manage multiple priorities while maintaining attention to detail. 
• Exceptional interpersonal and customer service skills. 

Preferred

• Associate's degree in Marketing, Business Administration, Communications, or a related field. 
• Experience in senior living, healthcare, hospitality, real estate, or property management. 
• Experience with CRM software such as Sherpa or similar systems. 

Location: Applewood Village,  Full Time
Department: Marketing & Sales
Employment Type: Full-Time
Reports To: Director of Sales & Marketing

Why Join FellowshipLIFE?

At Pines Village, you'll be part of a mission-driven organization dedicated to creating exceptional experiences for residents, families, and team members. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.

FellowshipLIFE is an Equal Opportunity Employer.