Operations Manager - Aquatics and Admissions

Overview

The Operations Manager for Aquatics and Admissions is responsible for all aquatic and front gate operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Salary Range: $70,000 to $76,000 a year 

Responsibilities

• Oversee all operational functions related to the safe and effective operation of Hurricane Harbor • Assist in the management of one or more additional operational departments as assigned• Ensure 100% compliance with all water park standard operating procedures• Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate• Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training• Responsible for the creation and maintenance of the operating budget for the departments• Coordinate all off-season activities to include training, winterization, and pool cleaning functions• Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures• Ensure all Guest and Employee areas are clean and a standard of excellence is maintained• Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity• Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions• Develop and implement a business plan• Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff• Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast• Responsible for interacting with Guests and resolving complaints and addressing concerns• Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines• Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards• Other duties as assigned by the Director of Operations

Qualifications

• Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification• Will be required to work nights, weekends, and some holidays• Must be able to demonstrate excellent written and oral communication• Superior front line customer service focus required• Must possess strong leadership, motivational, interpersonal and organizational skills• Strong work ethic with an attention to detail• Occasional travel for training, and assistance at sister properties may be required• Must be 18 years of age or older• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner• An AFO or CPO certification