Table Games - Table Games Floor Supervisor

Summary of Functions

Supervises and coordinates the activities of Table Games Dealers (excluding poker) to ensure compliance with gaming regulations, internal controls, and company policies. Ensures game integrity, supports guest satisfaction, and promotes a professional and engaging gaming environment.

Essential Duties and Responsibilities

• Ensures compliance with Washington State Gaming Compact, NIGC regulations, internal controls, and company policies
• Supervises assigned table games and oversees dealer performance during shift
• Monitors gameplay to ensure integrity, accuracy, and adherence to rules
• Corrects dealer errors and ensures proper procedures are followed
• Oversees table operations including fills, credits, and rack maintenance
• Tracks player activity and supports player rating processes
• Resolves guest disputes and escalates issues as appropriate
• Builds and maintains positive guest relationships to enhance experience
• Approves change-making transactions within authorized limits
• Ensures appropriate player comps are issued in alignment with guidelines
• Evaluates dealer performance and provides feedback and coaching
• Maintains protection and accountability of company assets
• Communicates effectively with leadership and team members
• Maintains awareness of gaming floor activity and operational needs
• Adheres to attendance standards and scheduling requirements
• Participates in internal review hearings when required
• Performs other duties as assigned

Supervisory Responsibilities

Directly supervises Table Games Dealers. Responsibilities include training, coaching, assigning work, evaluating performance, addressing concerns, and supporting disciplinary actions in accordance with company policies and applicable laws

Other

• Minimum 2,000 hours of casino supervisory experience required
• Minimum 2,000 hours of dealing experience for each applicable game (blackjack, roulette, craps) required

Education

• High school diploma or GED required

Other Requirements

• Strong knowledge of table games operations and procedures
• Proficiency in Microsoft Office and general computer systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong problem-solving and decision-making skills in fast-paced environments
• Ability to handle guest disputes professionally and effectively
• Ability to maintain composure under pressure
• Knowledge of additional table games preferred
• Must demonstrate proficiency in supervised games (audition required)
• Must pass Basic Strategy Test every six months
• Must obtain and maintain a Class III Gaming License
• Flexible availability including nights, weekends, and holidays
• Must comply with drug testing and background investigation requirements

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made in accordance with applicable law.

• Regular standing and/or sitting for extended periods
• Frequent use of hands, fingers, and repetitive motions
• Frequent verbal communication in a fast-paced environment
• Ability to walk and move throughout gaming floor regularly
• Occasional lifting up to 20 pounds
• Occasional bending, stooping, or climbing
• Requires visual acuity including close, distance, and color vision

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.

While performing the duties of this position, the employee is frequently exposed to tobacco smoke, moving mechanical parts, fumes, airborne particles, and varying indoor environmental conditions. The employee may occasionally be exposed to outdoor weather conditions and wet or humid environments. The noise level in the work environment is typically moderate. This is a fast paced environment that requires constant awareness.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.