Utilities Administrator

What You Will Do

The position serves as a primary point of contact for customer inquiries and service complaints, ensuring timely and effective resolution of customer concerns. The role will support community engagement strategy. This role also covers administrative leadership, oversight, and support across electric, water, and wastewater utility operations and maintenance. This role ensures compliance with safety and environmental standards, supports operational and maintenance planning, manages billing system performance, and drives customer service excellence. This position analyzes operational and financial data, supports forecasting efforts, and identifies cost-saving opportunities. In this role, you ensure prompt communication regarding service impacts or resolutions and support community engagement strategy while providing administrative leadership for electrical, water, and wastewater utilities.

• You support the planning, scheduling, and coordination of operations and maintenance, while overseeing documentation, regulatory reporting, administrative workflows, track and report KPIs.
• As the Utilities Administrator, you promote safe and reliable utility operations in compliance with environmental and regulatory requirements, including the administration of all mandated programs by the Arizona Corporation Commission.
• You administer and maintain the billing system, ensure accuracy of billing records, meter data, and account adjustments and coordinate data flow between operations, metering, and customer billing.
• You also contribute to strategic planning and budgeting, and controlling expenditures and schedules for operations, maintenance and project execution for all initiatives within the utility.
• Develop and evaluate justifications for capital work plans and funding requests, and provide direction to administrative and technical personnel, evaluate contracts and invoices, coordinate with external resources (environmental health and safety, accounting, legal, global supply chain, etc.), and perform other duties as requested.

What You Bring To Freeport

• Bachelor’s Degree in an engineering, business administration, or other applicable discipline AND eight (8) years of operational experience, including supervisory or leadership capacity in a utility, municipality, customer service or community relations orientated business, OR
• Master’s degree AND five (5) years of administration experience, including supervisory or leadership capacity in a utility, municipality, customer service or community relations orientated business
• Strong administrative, organizational, and analytical skills
• Strong communications skills, both written and oral
• Strong critical thinking and analytical skills, adept resolving day-to-day questions/problems as well as synthesizing many data inputs to develop insights and enhance decision making and forecasting
• Proficient in MS Office (Excel, Word, PowerPoint)
• Adept to learning new systems, computer applications, and complex processes.
• Skilled in budget preparation, monitoring and administration
• Ability to develop and maintain awareness of occupational hazards and safety precautions
• Skilled in following safety practices and recognizing hazards

Preferred Qualifications

• Experience in water, energy or utility operations
• ADEQ Operator Certifications (Grade 2+ - Distribution, Treatment, Wastewater)
• Bilingual English and Spanish