Accounts Receivable - Accounts Receivable Specialist

Job Overview: 

The Accounts Receivable Specialist/ Collection Analyst position is accountable for collecting the maximum amount of overdue funds from customersand analyzing the risk associated with the sale, which may include a variety of collection techniques and the selective use of outside collection services.  As an accounts receivable coordinator, you would perform some analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business and you will prepare reports to aid management and perform account and customer reconciliations as necessary. 

The accounts receivable coordinator will be adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios. 

Duties and Responsibilities 

• Stratify collection activities to maximize cash receipts 

• Receive and manage inbound and outbound collection calls 

• Contact customers regarding overdue accounts and determine reasons for non-payment 

• Monitor payment commitment & follow up with customer as needed 

• Analyze and inform sales, district sales manager, and credit & collections manager of credit risks 

• Research and recommend initial credit lines 

• Partner with sales team to resolve disputes 

• Communicate with sales & supervisor on top outstanding accounts 

• Research credits and communicate to the customer 

• Coordinate customer credit changes with the credit manager 

• Communicate accounts being shifted to a collection agency to managers 

• Communicate bad debt write-offs to managers 

• Maintain accurate records about the customer payment status 

• Maintain customer accounts to reflect accurate data 

• Minimize bad debt write offs through collection activity 

• Ensure company objectives for DSO targets are met through customer account management 

• Cash application, as assigned 

Knowledge, Skills and Abilities 

• Intermediate PC skills required: Microsoft Excel & word proficiency, data entry, data retrieval, problem solving 

• Analytical skills to assist review and manage complex or diverse information 

• Ability to multi-task in a fast-paced environment 

• Problem solving skills to identify and resolve problems in a timely manner; develop alternative solutions and work well in a team environment 

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments 

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments 

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; detail-oriented. 

• Office skills through education, training and experience, including, but not limited to PC, Must have good communication (verbal and written) skills 

• Reasoning Ability-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

• Team oriented with the desire to achieve excellent results 

• To perform this job successfully, an individual should have knowledge of Windows environment and MS Office software (Outlook, Excel, and Word). Familiarity of ERP systems such as J.D. Edwards is preferred. 

Education and Experience  

• Associate degree preferred - Business Admin, Accounting, Finance 

• 1-3 years of collection experience (Commercial Collections preferred) 

• Familiarity with credit procedures (i.e. Dun and Bradstreet, Third Party Collections, etc.) 

Working Conditions 

• Typical office environment 

Physical Requirements 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times.