Coordinator, Student Accounts

Job Summary:

Perform advanced office and billing procedures and use independent judgment in matters dealing with policies and procedures as well as federal and state

regulations related to overall student account billing and payment processing, database management and administrative duties.  Process financial aid and third-party authorizations. Provide advice and services to students, parents,

university departments and outside agencies.

Essential Functions:

• 50% Disseminate rate and billing information to the public. Review and approve all rate related documents for accuracy prior to publishing in print or electronic format.  Analyze the status of student accounts in accordance with university policies and procedures. Manage conflicts, resolve complaints, recommend solutions, and provide counsel in financial matters. Respond to questions and problems related to invoices, refunds, financial aid, records, and other transactions. Collect third party authorizations from students.  Ensure students have given permission to release information to the third party for the purposes of billing them. Coordinate third party refunding process. Manage third party scholarships including setting up accounts, linking students to accounts and balancing non-billed and future term accounts. Process payment plans and Perkins Loans. Assist with Ohio Attorney General actions and 1098T setup and submission.
• 30% Act as liaison between university departments and outside agencies to coordinate special programs, and special student registration, remission or waiver requests. Review, process and respond to customer inquiries and issues. Run processes and generate reports needed in daily operations. Evaluate programs and provide input in the decision-making process.
• 20% Prepare correspondence to follow up on outstanding balances. Audit cash balances, as necessary. Interpret policies/procedures. Communicate
• decisions and directives of administration. Presentation of Bursar’s Office services at orientation sessions.

Education:

Requires a high school diploma.

Experience: Requires a minimum of 2 years of experience in finance and accounting. Skilled in identifying the root cause of complex billing and/or financial aid issues required. Ability to clearly communicate with all units of the Finance Office and the College community required. Ability willingness to listen and turn issues into actionable outcomes required. Ability to multi-task in a fast-paced and deadline driven environment required. Must be flexible, a team-player, and demonstrate initiative required. Ability to maintain confidentiality required. Prefer an associate's degree in business or accounting from an accredited college or university or a combination of education.

Application Instructions: To be considered for this position, please complete the online application and attach your resume.

Compensation:  This is a Union position with a salary Grade of SBU-111. Salary determination is subject to the SBU Collective Bargaining Agreement. Hiring rate for this position is $21.50 hour.

Application Deadline: August 25, 2026

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

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Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.