Business Analyst (Hybrid)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Business Analyst

Location: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY:

The Business Analyst is responsible for requirements gathering, business process design, development of use cases, testing and post implementation support of custom applications, Workday and 3rd party systems.  Under minimal direction, competent to work at a technical level of all phases of applications system analysis and development activities.   Serve as a liaison between IT teams and the internal/external customers and business teams. 

RESPONSIBILITIES:

Strategy & Planning

• Business analysis, systems design and project management for medium application development projects.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Develop knowledge in the change request process.
• Research and recommend new tools and technologies to improve project performance and quality.
• Grow knowledge of best practices and market trends.

System Implementation

• Produce/maintain project deliverables including functional requirements, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains within scope, timeline, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems acceptance testing, as required.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.
• Participate in technical walkthroughs to validate design.

Operational Management

• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.
• Assist in training and the support of end-users on developed applications.

POSITION QUALIFICATIONS:

• Bachelor’s degree in Business, Computer Science, Management Information Systems or equivalent experience.
• Certifications a plus
• 5 years of experience designing, implementing, and supporting integrated business information applications systems.
• Experience with the Atlassian suite (JIRA & Confluence), ServiceNow, or similar issue tracking systems.
• Experience with Workday (integrations & security) preferred.
• General knowledge of business process workflows.
• Understand concepts of software development life cycle.
• Experience working with third party vendors.
• Must have developed business requirements and technical documentation at a conceptual level for simple to medium complexity business functions.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!