Billing Specialist (Customer Service Rep)

Billing Specialist (Customer Service Rep)

Location: Albany, GA

Pay: From $18.00 per hour

Job Type: Full-time

About the Role

SAM Service, Inc. is seeking a dependable, tech‑savvy Customer Service Representative to join our corporate office in Albany, GA. This is a fast‑paced role where you will consistently handle customer calls, emails, and internal coordination to ensure accurate, timely service.

Key Responsibilities

- Manage a high volume of incoming customer calls in a fast‑paced environment

- Handle customer emails consistently throughout the day

- Enter customer information and service orders into internal systems with accuracy

- Troubleshoot issues and resolve customer inquiries promptly

- Coordinate with fellow branches to provide clear, accurate customer updates

- Build trust and maintain strong customer relationships

- Follow established company procedures and service standards

- Collaborate with team members to support smooth daily operations

Qualifications

- High school diploma (required)

- Exceptionally strong skills with computers, tablets, and smartphones

- Excellent communication, active listening, and problem‑solving abilities

- Strong attention to detail and ability to multitask effectively

- Comfortable working in a fast‑paced, dynamic environment

- On‑call availability as needed

- Must pass pre‑employment and random drug screenings

- Must live in — or be willing to relocate to — the Albany, GA area

Why Join SAM Service?

We foster an employee‑centered culture built on integrity, innovation, and exceptional service.

Benefits

- 401(k) matching

- Health insurance

- Dental insurance

- Vision insurance

- Paid time off

- Flexible schedule

Work Location

In person — Albany, GA 31705