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Job Number:
34033Location:
Phoebe Putney Memorial HospitalStreet Address:
417 W 3rd AveCity, State:
Albany, GeorgiaZip Code:
31701Department:
PPMH PATIENT ACCOUNTINGShift:
First ShiftJob Type:
Full timePosted Date:
2026-04-30Job Description Summary:
Supervises the collection efforts of all self pay accounts•
Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts
•
Maintains and monitors in house payment plans
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Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained
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Understanding of collection laws as well as insurance payer and collection issues.
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Utilizes available statutory and regulatory directives to secure payment for the organization.
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Timely review and monitor assigned accounts for collection efforts while providing good customer service.
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Collect payments in accordance with health system policies.
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Identify issues or concerns that attribute to account delinquency and report to Manager.
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Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
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Locate and monitor overdue accounts, using collection software and predictive dialer.
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Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
Additional Duties
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Adheres to the hospital and departmental attendance and punctuality guidelines.
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Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
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Performs other duties as required and completes all job functions as per departmental policies and procedures.
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Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
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Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
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Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
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Wears protective clothing and equipment as appropriate.
QUALIFICATIONS
Education and Experience
Education Level
Education Details
Experience
Experience Details
Required/
Preferred
Associate's Degree
Business or health care
Required
or
High School Diploma or GED
and
4 years
additional relevant experience
Required
Work Experience
Experience
Experience Details
Required/
Preferred
=> 3 years
Experience in a collections role within a health care setting
Required
Description:
Senior Collections SpecialistsLearn more about this Employer on their Career Site
