We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Albany, GA.

In this role, you will make an impact in the following ways:

Supervise Technicians: Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
Provide Coaching and Feedback: Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
First-Level Support: Assist Service Technicians with initial support needs and escalate technical issues when necessary.
Manage Service Logistics: Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
Develop and Review Quotes: Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
Monitor Repair Status: Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
Monitor Branch Goals: Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
Resolve Customer Concerns: Address customer issues related to warranties and build strong relationships through regular, professional communication.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Learn more about this Employer on their Career Site