Regional Director Patient Access -(Located in New York State Preferred & Travel Required)

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Leadership:
Providing advice, guidance, & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. 
Enable Collaboration across & within System Services area, RHM, & Regions to ensure consistency & integration of strategy & operations 
Actively guides, trains, mentors & monitors colleagues while contributing to the development & execution of RHM, Regional, Service Area, & System Office based strategic plans.
Direction & Growth: 
Providing advice, guidance, & leadership to System Office, Service Area, & RHM. 
Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice 
Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend
Strategic Support & Accountability: 
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives 
Responsible for supporting regional efforts to comply with functional area priorities 
Accountable for the selection, evaluation, & overall success of the functional leadership teams  
Organization-wide focal point for establishing functional strategies & governance over financials & staffing 
Accountable for communication between System Services functional area, Service Area, Regional, & RHM leaders
Operational Delivery:
Responsible for measuring & reporting KPIs/metrics & value delivery  
Providing advice, guidance, & leadership for the colleague life cycle 
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe practices

Functional Role (not inclusive of titles or advancement career progression)

Director, Patient Access 

Directs and provides oversight for the operations of the Patient Access Department 

Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely, accurately.   

Director, Pre-Service 

Directs and provides oversight for the operations of Pre-Service Department. 

Responsible & accountable for all pre-service activities including, but not limited to scheduling, pre-registration & all time-of-service points of registration & duties such as registration & financial clearance. 

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Director, Patient Access, Regional & Director, Pre-Service, Regional 

Provides strategic leadership & responsibility for promoting the financial viability of the multi-Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre-Service functions for an assigned region.   

Directs & oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre-Service functions which includes scheduling, NoVA (Notification, Verification and Authorization) & ensuring financial clearance of planned, emergent & transfer center admissions.   

Oversight responsibility for all decentralized areas, such as ancillary services and Critical access hospitals, & makes certain all processes meet internal & regulatory requirements regardless of reporting structure.    

Directs, coordinates & synchronizes the work efforts of geographically dispersed Pre-Service Access or Patient Access work teams to ensure adherence to the established Standards of Excellence 

Responsible for establishing relationships & leading collaborative efforts with physicians, physician office personnel, clinical service line leaders; may provide education to the professional partners relative to rules & regulations that govern Pre-Service Access or Patient Access functions & ultimately drive reimbursement outcomes 

Oversees & ensures local leadership & teams have appropriate internal controls over accounts receivable records, clinical record integrity, cash collections, patient valuables, etc. 

Responsible for serving as primary liaison for any new Pre-Service or Patient Access related systems, enhancements or other related initiatives that affect the region's patient access operations, which includes ensuring at least annual review of departmental policies & processes in accordance with JCAHO & other regulatory considerations. 

Minimum Qualifications 

Bachelor’s degree in finance or related area or equivalent combination of education & experience in patient registration, financial assistance programs, 3rd party eligibility requirements, point of service collections & appointment scheduling. 

Seven (7) to Ten (10) years of experience in Patient Access Management 
5 years progressive leadership experience in leading a 24x7 team. 

Ability to obtain national certification in HFMA CHFP or CRCR and / or NAHAM CHAM within 1 year of hire. 

Additional Qualifications (nice to have) 

Master’s degree preferred. 

Leadership experience in a multi-facility, integrated health care delivery system with direct responsibility for all aspects of financial clearance.  

Patient Accounting leadership experience is strongly preferred with an exceptional knowledge of denial management. 

Strong background in working with varying levels of leadership across the organization, including C-Suite. 

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services:   
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.   Occasional 
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional 
Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional 
Exposure to interruptions, shifting priorities & stressful situations. Frequent 
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous 
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous 
Perform manual dexterity activities & / or grasping / handling.   Frequent   
Ability to climb, kneel, crouch & / or operate foot controls.  Occasional 
Use a computer / other technology. Continuous 
Sit with the ability to vary / adjust physical position or activity. Continuous     
Maintain a safe working environment & use available personal protective equipment (PPE). Frequent    
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous 
Ability to provide assistance in the event of an emergency. Occasional  

Direct Healthcare Services:  
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional 
Lift a maximum of 30 pounds unassisted.  Occasional    
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent    
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous 
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).  Occasional 

Indirect Healthcare / Support Services:  
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional 

Lift a maximum of 30 pounds unassisted. Occasional    
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.  Occasional  
Encounter a clinical / patient facing / hands on interactive work environment. Frequent   
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous  
Work outdoors with variable external environmental conditions. Occasional           

 KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)