Facility Services Coordinator

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:

What You'll Do:

•    Ensure daily contact with the maintenance staff to gather information on work orders and ensure complete and accurate data entry into facilities electronic system. Enter and maintain data related to the upgrade, repair and maintenance of all Monarch properties into the electronic work order/maintenance management system. Track progress, enter hours completed and close out work orders for maintenance staff. Create new work orders for additional work completed.
•    Match receipts and work orders and work with HUD billing process. Ensure timely and accurate submission to finance for billing purposes.
•    Assist in the development and implementation of approved contractor lists for external projects. Follow up with contractors for all quotes for timely replies. Communicate/coordinate with contractors, vendors, city/town building officials, internal maintenance staff and other Monarch staff.
•    Assist with the scheduling, coordinating and documenting of all required inspections for all Monarch properties.
•    Review deficiencies reports from DHHS to ensure tickets have been created in the electronic system. Follow up with contractors for all quotes for timely replies.
•    Update and maintain files, plans, forms and database information associated with the construction, renovation, general maintenance and preventative maintenance of Monarch sites.
•    Prepare proofs and edit documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all established deadlines.
•    Answer and direct phone calls, take messages, and field/answer all routine and non-routine questions.
•    Prepare, coordinate and organize meetings as required to include room reservations, notification to members, and distribution of meeting materials and minutes.
•    Manage the key control system which includes maintaining the key log system and key cabinet.
•    Assist the Director of Facilities and the Construction Manager with special projects and in all matters as assigned.
•    Deliver a high level of customer service for employees in a professional and timely manner; strict adherence to maintaining confidentiality.
•    Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
•    Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
•    Demonstrate knowledge of emergency procedures and assist in crisis situations.
•    Complete all other relevant responsibilities as assigned by the supervisor.
•    Travel and driving may be required. May occasionally be required to utilize personal vehicle for agency business.

Education We're Looking For:

Certifications We're Looking For:

Experience We're Looking For:

Schedule:

Target Weekly Hours:

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.