Desktop Administrator

Desktop Administrator

GREAT food starts with GREAT people

Why Join Mrs. Gerry's Kitchen?

At Mrs. Gerry's Kitchen, we create delicious, high-quality prepared foods so people have more time to enjoy life.

We believe in doing meaningful work, continuously improving, and investing in our people. If you're looking for an opportunity to be part of a team, make an impact, and grow with a company that values its employees, we'd love to meet you.

Position Details

Department: Information Technology
Reports To: Senior Director of IT
Status: Exempt
Salary Range: $55,000–$65,000

Location: Albert Lea, MN (on-site) NOT AVAILABLE AS A REMOTE POSITION
Schedule: Monday - Friday
Hours: 7:30 AM–4:00 PM (end time may vary based on business needs and special projects)

Travel: 10-15%

Why You'll Love Working Here

Competitive Pay
 Be rewarded for your teamwork and results.

Comprehensive Benefits

• Medical, Dental & Vision Insurance
• Free Employer Health Clinic
• Health Savings Account (HSA)
• Short- and Long-Term Disability Insurance
• Critical Illness, Accident & Hospital Insurance
• Voluntary Life Insurance (employee, spouse and child(ren)
• Company-paid $25,000 Basic Life Insurance for eligible full-time employees

Time Off

• Paid vacation
• Holidays

Retirement

• 401(k) with company match
• Discretionary profit sharing

Growth Opportunities

• Leadership development
• Training and mentorship
• Career advancement opportunities

About the Role

The Desktop Administrator supports the technology experience for employees across Mrs. Gerry’s Kitchen, including Microsoft 365 services, user accounts, endpoint devices, collaboration tools, and day-to-day technical support. This role helps maintain reliable, secure, and well-documented systems while supporting business operations in an on-site manufacturing environment. The ideal candidate is hands-on, service-minded, organized, and comfortable working across end-user support, Microsoft cloud services, devices, and basic infrastructure troubleshooting.

What You'll Do

• Administer Microsoft 365 services, including user accounts, licensing, Teams, Exchange Online, SharePoint Online, and related configurations.
• Support identity and access management through Microsoft Entra ID and Active Directory User management
• Support cloud-based business systems, including Microsoft 365, phone systems, collaboration platforms and vendor managed services.
• Manage Microsoft 365 licensing, user provisioning, and service configurations.
• Assist with governance and compliance standards with Microsoft 365 per IT leadership.
• Deploy, configure and maintain endpoint devices and peripherals.
• Provide end-user support in person and via remote service tools.
• Provide training to users on systems and applications.
• Create and maintain accurate documentation.
• Review basic security alerts, sign-in activity, and audit logs; escalate suspicious activity according to IT procedures.
• Escalate complex technical issues to senior IT team members, vendors or leadership as appropriate. 
• Assist with IT based initiatives such as application rollouts, device refreshes, process improvements and system upgrades.
• Participate in rotating after-hours support schedule for urgent business-impacting issues. 

What You'll Bring to the Table

Qualifications:

• 2+ years of relevant IT support, systems administration, endpoint administration or Microsoft 365 administration experience.
• Experience supporting Windows desktops, laptops, printers, peripherals, mobile devices and common business applications.
• Working knowledge of Microsoft 365 Applications including Outlook, Teams, OneDrive, SharePoint and user administration.
• Experience with Active Directory and Microsoft Entra ID user and group management.
• Strong troubleshooting, documentation, communication and customer service skills.
• Ability to work on-site in Albert Lea, MN and support a manufacturing environment.
• Valid driver's license
• Professional ability to speak, read and write English.

Preferred Qualifications:

• Experience with MDM/endpoint management tools.
• Experience administering Exchange Online, Teams, SharePoint Online, and Microsoft 365 licensing
• Basic PowerShell scripting experience.
• Experience supporting phone systems or cloud PBX platforms
• Microsoft certifications such as MS-900, MD-102, MS-102, AZ-900, or related experience.

Technology:

• Working knowledge of Windows Operating Systems (server and workstation).
• Experience with Active Directory and Entra ID.
• Experience with Mobile Device Management tools preferred.

Education and/or Experience:

Associates or higher-level degree (Computer science or Computer Information Systems, preferred) with 2+ years of experience in an IT environment, but equivalent education and work experience will be considered. 

Who You'll Work With

You'll be part of a collaborative IT team focused on being hands-on, service-minded and organized to support the technology experience for employees across Mrs. Gerry’s Kitchen. You'll report to the Senior Director of IT and work closely with operations and cross-functional departments to keep production running efficiently.

Physical Requirements

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Work Environment

This position is based in a food manufacturing facility where employees may be exposed to wet or humid conditions, moving machinery, cleaning chemicals, airborne particles, varying temperatures, and moderate noise levels. PPE is required in all production areas. The employee could be at risk of electrical shock and vibration.

Facility Allergens

Our facility processes products containing: 

Eggs, Milk, Wheat, Soy, Fish, Crustacean shellfish, Tree nuts

Ready to Apply?

Apply online: www.mrsgerrys.com/careers

Our Hiring Process

1. Apply online.
2. Interview with our team.
3. Receive a timely hiring decision—we move quickly for the right candidate.

Equal Opportunity Employer

Mrs. Gerry's Kitchen, LLC is proud to be an Equal Opportunity Employer. We value diverse backgrounds, experiences, and perspectives because they make our team stronger.

Pre-employment drug testing and background screening are required.