COMMERCIAL ACCOUNT MANAGER: Calgary & Alberta Region

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
 

Position Overview

The Commercial Account Manager is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development. The CAM will monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Senior Manager Outside Sales. CAMs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

Key Responsibilities

Cross-Functional Collaboration

• Participate in district/regional meetings as needed.

• Communicate weekly activities with Senior Mgr, Outside Sales.

Cultivate Net New Sales Relationships

• Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth.

• Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers.

• Utilize local community events to continuously represent The Home Depot Pro brand and drive new business.

• Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering.

• Establish effective partnerships with assigned customers by completing sales call appointments every week.

• Develop strategies focused on expanding customer base within defined sales territory.

• Produce new account revenue in line with current organization through individual targets/quotas.

Customer Relationship Management

• Utilize tableau to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.

Sales Prospecting

• Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials.

• Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.

Competencies

• Action Oriented

• Being Resilient

• Persuades

• Builds Networks

• Communicates Effectively

• Customer Focus

• Drives Results

Skills & Qualifications

• Working knowledge of Microsoft Office Suite

• Computer literacy with Microsoft Office programs

• Excellent written and verbal communication skills (verbal, written) and able to communicate globally

• 5 years of professional work experience

• 2 years account management/outside sales management experience

• 2 plus years home improvement or home building industry experience

• Successful professional growth in a high paced retail environment

• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization

• Ability to leverage relationships to accomplish sales and profitability goals

• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements

• Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately

• Strong leadership and negotiation skills; ability to persuade or influence others

Direct Manager: Position reports to Senior Manager, Outside Sales

Direct Reports: No direct responsibility for supervising others

Minimum Education: The knowledge, skills, and abilities typically acquired through a high school diploma and/or GED.

Preferred Education: Undergraduate degree in business or relevant field

Minimum Experience: 2 years

Preferred Experience:5 years

Travel Requirements: Typically requires travel 20% to 50% of the time.

Hybrid Work: Location Multisite

Physical Requirements:

Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.