SPA OPERATIONS & FRONT DESK ASSOCIATE

Full-time & Part-time -Nights and Weekends

Responsibilities include all front desk and assisting in back of house operations. The successful Front Desk Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.

Essential Duties

Provide superior customer service while encompassing The Remedy brand standards
Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
Personally guide guests through the spa
Answer phone and respond to guest communications promptly
Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
Possess an unflappable demeanor in times of high-stress and chaos
Display a genuine team spirit and flexible attitude
Be able to work scheduled shifts
Be available to work nights, weekends, and some holidays
Schedule guests following strict Remedy protocol, to maximize efficient use of time
Elevate the guest experience by knowledgeably offering enhancements and additional services
Have each new client fill out and sign an intake form
Communicate with all co-workers and guests in a friendly, professional manner
Educate clients and close out retail sales that will provide guests with the maximum benefits
Help maintain retail area, communicate with management about product, feedback, stock levels, etc
Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
Wash and fold laundry
Complete side work and closing duties directed by co-workers or managers
Be positive, outgoing, and energetic
Attend all meetings and training required of your department or company in general
Check email and #slack regularly, participate in discussions, and help find solutions
Adhere to all policies and procedures expected of the Remedy staff
Adhere to any protocol changes issued by management

Qualifications and Experience

Professional communication skills, both written and verbal
Must have schedule availability to include evenings, weekends, and holidays
Prior experience in retail, hospitality, or salon/spa industry strongly preferred
Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
Natural ability to sell and educate clients on products and treatments
Ability to sustain reasonable physical activity for the duration of a scheduled shift
Ability to lift up to 25lbs

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