Contents Technician

Job Title: Contents Technician

Role Overview:
 The Contents Technician is responsible for assisting with pack-ins, pack-outs, cleaning, and restoring personal property after water, fire, or smoke damage. This role focuses on handling contents with care, maintaining accurate inventories, following company procedures, and providing excellent customer service.

Key Responsibilities:

• Assist with packing, moving, and transporting customer contents during restoration jobs.
• Help document damage, take photos, and label items for inventory tracking.
• Perform cleaning, deodorization, and restoration of contents using proper tools and equipment.
• Assist with loading/unloading trucks and organizing contents in the warehouse.
• Follow instructions from the Contents Lead or Supervisor regarding workflow and priorities.
• Help set up viewing/disposal appointments with homeowners under direction of management.
• Maintain cleanliness and organization of work areas, equipment, and storage spaces.
• Handle restorable and non-restorable items carefully and professionally.
• Communicate respectfully with customers, coworkers, and supervisors.
• Follow safety procedures and company policies at all times.

Qualifications:

• Prior experience in contents handling, moving, or restoration preferred (but not required).
• Valid driver's license and ability to pass a background check/drug screening (required).
• Ability to lift 50+ lbs., stand for long periods, and work in varied environments.
• IICRC certification is a plus but not required.

Schedule:

• Full-time, Monday–Friday
• On-call rotation may include some evenings or weekends

Pay Range:

• $16–$20 per hour (DOE), with opportunities for overtime and performance bonuses

Benefits:

• 401(k) with 4% company match
• Health, dental, vision, and life insurance
• Long- and short-term disability
• Paid time off and 6 paid holidays
• Referral program
• Flexible spending and health savings accounts
• Opportunities for professional development