Customer Service Representative (CSR) – High Volume Call Center

Location: Albuquerque, NM – Wagner Mechanical

Schedule: Full-Time | Monday–Friday, plus weekends as needed

Compensation: $17–$20/hour + Incentives

About Us

Since 1929, Wagner Mechanical has been dedicated to providing trusted HVAC, plumbing, and electrical home repairs. With nearly a century of experience, our team takes pride in delivering reliable service, quality workmanship, and lasting comfort for every home we serve.

Why Join Us?

Competitive hourly pay + weekly pay
Incentive opportunities
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement in a company that promotes from within

What You’ll Do

Handle high-volume inbound calls with professionalism and accuracy
Convert inbound inquiries into scheduled, revenue-generating service appointments
Make outbound calls to schedule, confirm, and follow up on appointments
Resolve customer concerns while maintaining composure and professionalism
Enter and manage data accurately within our CRM system
Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

Excellent verbal and written communication skills
Positive, professional, and friendly demeanor
Strong problem-solving and multitasking abilities
Self-motivated, organized, and team-oriented
High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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