Customer Support Specialist (Hybrid)

Customer Support Specialist (Hybrid)

Location: Alburquerque, NM

Pay Rate: $25.94 per hour

Employment Type: Full time

Shift Information: Mon. – Fri. 8:00 AM – 4:30 PM

Job Summary: 

We’re hiring a Customer Support Specialist in Alburquerque, NM. where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide end-to-end case resolutions, and serve as a subject matter expert for both customers and team members. This role is ideal for experienced customer service professionals who enjoy problem-solving, coaching others, and making a positive impact on the customer experience. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals. 

Key Responsibilities: 

• Respond to customer inquiries via phone, email, and chat. 
• Investigate and resolve complex customer issues and escalate cases.
• Analyze customer needs and provide accurate, personalized solutions.
• Document customer interactions and maintain accurate records. 
• Coordinate follow-up activities to ensure complete issue resolution. 
• Explain company policies and procedures professionally and effectively.
• Escalate issues when appropriate and collaborate with internal teams to drive resolution.
• Provide guidance, coaching, and support to less experienced team members.
• Identify opportunities to improve processes and enhance customer experience.
• Serve as a team lead and subject matter expert while working independently within established guidelines.

Required Qualifications: 

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education; additional training or related experience is plus. 
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfortable working within established processes and procedures.

Preferred Qualifications: 

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Ability to work independently and make sound decisions.
• Strong organizational and multitasking abilities.
• Experience coaching, mentoring, or assisting team members is preferred.
• Proficiency in navigating multiple systems and maintaining accurate documentation.

What We Offer: 

• Pay Rate is $25.94 per hour (Bi-weekly pay), which may be your state’s minimum wage. Please take this into consideration when applying.
• Benefits from day one (medical, dental, vision) for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities. 
• Supportive and inclusive work environment. 
• Hybrid (WFH 1 day/of the week 4 days in the office)
• Full time (Mon. – Fri. 8:00 AM – 4:30 PM)

Apply now and make an impact from day one! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $25.94.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.