Join the Team That Keeps Albuquerque Running

At B Carlson Heating, Air Conditioning & Plumbing, we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving.

As a Dispatcher, you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day.

If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you.

Why You'll Love Working Here

Medical, Dental & Vision Insurance
Pet Insurance
Employee Discounts
401(k) with 4% Company Match
Paid Time Off
Paid Holidays
Paid Parental Leave
Weekly Pay
Opportunities for growth and career advancement
A team that values collaboration, accountability, and having each other's backs

What You'll Do

Coordinate daily schedules based on customer needs, technician skill sets, and call priority
Dispatch and debrief technicians throughout the day
Keep jobs running efficiently by monitoring technician performance and productivity
Provide timely, professional communication with customers
Work closely with leadership to help achieve daily and monthly goals
Be the calm, organized voice that keeps the team moving forward

What We're Looking For

High school diploma or GED
At least 1 year of dispatch experience, preferably in a service-based industry
Experience dispatching field technicians
ServiceTitan experience is a plus
Proficiency with Microsoft Office or Google Workspace
Strong organizational and multitasking skills
Excellent communication and customer service skills
A positive attitude and the ability to perform well under pressure

Be the Difference

Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years, apply today. Your next opportunity starts here.

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