Product Engineer

IDEAS-TEK provides innovative and cost-effective electronic and embedded solutions for mission-critical systems with a focus on the rapidly growing space market. Our team is working to enable the next generation of high-reliability space platforms. Our emphasis is on:

High-performance computing | Embedded & Electronic systems | Digital microelectronics | Sensing systems.

Our technology is being deployed aboard satellites, constellations, and the International Space Station. Recognized the last six years by New Mexico Technology Flying 40 as one of the fastest growing companies in New Mexico and becoming a significant player in the emergent and exciting space industry.

Product Engineering and Technical support

• Develop and maintain a comprehensive technical understanding of IDEAS-TEK products, technologies, capabilities, and applications.
  
• Serve as a technical subject matter resource for the company’s product portfolio.
  
• Work closely with engineering teams to understand product architecture, functionality, interfaces, specifications, performance, limitations, and planned enhancements.
  
• Support products throughout their lifecycle, from product introduction and customer evaluation through deployment and ongoing support.
  
• Assist engineering and management with defining product requirements and identifying improvements based on customer and market feedback.
  
• Coordinate with engineering teams to ensure product information and specifications remain accurate and current.
  
• Support product testing, evaluation, configuration, and troubleshooting as required.
  
• Assist customers with product integration questions and communicate technical issues to the appropriate engineering teams.
  
• Maintain familiarity with competing technologies and emerging developments relevant to the company’s products.
  

Technical Documentation

• Create, maintain, and improve technical documentation for IDEAS-TEK products.
  
• Develop product data sheets, specifications, user guides, application notes, technical manuals, integration guides, and other customer-facing documentation.
  
• Work with engineering teams to convert complex engineering information into accurate, understandable, and professionally presented technical material.
  
• Maintain product specifications, configuration information, revision histories, and supporting documentation.
  
• Develop technical diagrams, block diagrams, system descriptions, and other materials needed to communicate product capabilities.
  
• Ensure customer-facing technical information is accurate, consistent, and appropriately controlled.
  
• Support the preparation of technical content for proposals, Requests for Information (RFIs), Requests for Proposals (RFPs), and other customer requests.
  

• Plan, prepare, and conduct technical demonstrations of IDEAS-TEK products.
  
• Develop demonstration configurations and support materials that effectively communicate product capabilities and customer benefits.
  
• Represent IDEAS-TEK as a technical resource during customer meetings, presentations, demonstrations, and technical discussions.
  
• Respond to customer requests for technical product information in coordination with engineering and company leadership.
  
• Participate in technical discussions with customers to understand their requirements, applications, system architectures, and integration needs.
  
• Translate customer requirements into actionable technical information for internal engineering teams.
  
• Assist customers in identifying appropriate IDEAS-TEK products and configurations for their applications.
  
• Provide technical follow-up after customer meetings, demonstrations, and product inquiries.
  
• Build and maintain strong technical relationships with customers and industry partners.
  

• Represent IDEAS-TEK at aerospace, space, defense, and technology trade shows, conferences, exhibitions, and customer events.
  
• Demonstrate company products and explain their technical capabilities to prospective customers, partners, and other industry representatives.
  
• Prepare products, demonstration equipment, technical materials, presentations, and supporting documentation for trade shows and industry events.
  
• Engage with prospective customers to understand their technical needs and identify potential applications for IDEAS-TEK products.
  
• Support business development personnel during customer meetings and industry events by providing technical expertise.
  
• Document and communicate relevant customer feedback, technical requirements, market trends, and competitive information identified during trade shows and customer interactions.
  
• Travel as required to support customer meetings, product demonstrations, trade shows, and other business activities.
  

Product and Business Development Support

• Work closely with engineering, management, and business development teams to support product strategy and customer engagement.
  
• Provide technical input for proposals, quotations, Statements of Work, RFIs, RFPs, and other business development activities.
  
• Assist in evaluating customer requirements and determining whether existing products or product modifications can satisfy those requirements.
  
• Help identify new product opportunities based on customer interactions and industry trends.
  
• Collect and organize customer feedback to support future product development and product roadmap decisions.
  
• Develop presentations and other technical materials for customer and partner engagements.
  
• Support internal product training to ensure relevant personnel understand product capabilities, applications, and differentiators.
  
  

Requirements

Required Qualifications

• A bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related engineering or technical discipline is preferred. A combination of relevant education and significant technical industry experience may be considered in place of a degree.

• Experience in the aerospace, space, defense, or related high-reliability technology industry is strongly preferred.

• Experience in a product engineering, applications engineering, systems engineering, field applications engineering, or similar customer-facing technical role is highly desirable.

• Experience creating engineering drawings with GD&T.

• Understanding of mechanical design, materials, manufacturing processes, and structural mechanics.

• Experience designing mechanical assemblies and working with machined, sheet-metal, and/or additive-manufactured components.

• Ability to read and interpret engineering drawings, specifications, and technical documentation.

• Strong problem-solving and analytical skills.

• Ability to work effectively in a multidisciplinary engineering environment.

• Strong written and verbal communication skills.

Additional Requirements

• Ability to travel periodically within the United States to support customer meetings, demonstrations, trade shows, and conferences.

• Ability to professionally represent IDEAS-TEK when interacting with customers, government organizations, industry partners, and prospective customers.

• Must be comfortable working in a fast-paced small-business environment where responsibilities may span engineering, product management, customer support, and business development.

• Must be able to handle proprietary and sensitive technical information appropriately.

Required Skills

• Strong technical foundation in Computer Engineering, Electrical Engineering, Computer Science, embedded systems, digital electronics, or related disciplines.

• Understanding of embedded computing systems, digital electronics, processors, FPGAs, interfaces, communications, and/or related technologies.

• Ability to understand complex engineering systems and communicate their functionality clearly to both technical and non-technical audiences.

• Excellent technical writing and documentation skills.

• Strong verbal communication and presentation skills.

• Ability to confidently conduct technical product demonstrations and customer presentations.

• Ability to communicate effectively with engineers, program managers, customers, government representatives, and business development personnel.

• Ability to read and interpret technical specifications, block diagrams, interface documentation, schematics, and other engineering documentation.

Benefits

• Competitive salary based on experience

• Company sponsored medical, dental, and vision insurance plans

• Retirement plan with company Safe Harbor and Profit Sharing

• Flexible schedule

• Paid Vacation/PTO

• Paid Life Insurance

• Paid Holidays

• Work with a great team dedicated to innovation and creative, reliable solutions