Security Systems Administrator / Service Technician

Position Overview 

We are looking for a versatile Security Systems Administrator / Service Technician to support Netflix’s Albuquerque (ABQ) Studios. This role requires a unique blend of expertise, combining global system administration of Netflix’s Genetec environment with hands-on technician capabilities to diagnose and resolve advanced hardware issues in the field. 

The position is based in Albuquerque, NM, supporting critical operations during standard business hours. The candidate will reside within a commutable distance to ensure rapid on-site response and will play a key role in maintaining system reliability by adhering to strict service level expectations.

This is a full-time, on-site position offering a comprehensive benefits package. 

Essential Job Functions

#1: System Administration (Global)

The technician will function as part of a global team of administrators with the following responsibilities:

• Genetec: Lead the deployment, configuration, and maintenance of Genetec (Omnicast & Synergis) and Genetec Cloudlinks.

• Global Support: Act as the primary technical resource for internal partners, providing advanced remote support and troubleshooting for enterprise and studio sites worldwide.

• Ticketing & Service Management: Manage and resolve support requests via Zendesk with high efficiency.

• System Monitoring: Proactively monitor global system health to identify and mitigate potential faults before they impact operations.

• Documentation: Maintain precise technical documentation, including system configurations, wiring diagrams, and change logs.

#2: Service Technician (ABQ Local Break/Fix)

The technician must demonstrate expert-level ability to troubleshoot and repair physical security

hardware on-site:

• Expert Diagnostics: Diagnose and resolve complex faults in door hardware, access control equipment, and security cameras.

• Physical Repair & MAC: Execute all hardware repairs, replacements, and small Moves, Adds, and Changes (MAC).

• Physical Hardware Expertise: Direct experience with Axis cameras, 2N intercoms, HID readers, Mercury boards, Altronix power supplies, and Envoy systems, parking gates.

• Locksmithing: Physically repair and service electric strikes, maglocks, and associated mechanical door hardware.

• Project Oversight: Plan and oversee system upgrade schedules to ensure minimal site disruption.

• Familiarity with IT and electronics diagnostic tools, including digital multimeters and network testing equipment (e.g., Fluke testers).
• Experience using low-voltage installation tools such as wire strippers, crimpers, and punch-down tools.
• Proficiency with professional-grade hand and power tools (e.g., drills, impact drivers) used for installation, repair, and troubleshooting of physical security systems.

Required Skills and Experience

• Required Certification: Current Genetec Certified Professional (GCP) or higher.

• 2+ years of direct experience in an enterprise-level physical security role.

• Ability to work independently in a fast-paced environment with a proactive approach to problem-solving.

• Proficiency in explaining complex technical issues to both technical and non-technical stakeholders.

• Genetec Synergis SC-STC-001 and/or SC-ETC-001 certification is preferred.

• Technical degree in Information Systems, Engineering, or a related field, and/or relevant industry certifications is preferred. 

• Experience with Genetec Synergis in a cloud based environment is preferred.

• Studio production industry experience is a plus.