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Support Center Call Rep

Eye Associates Of New Mexico
Posted a month ago, valid for 18 days
Location

Albuquerque, NM, US

Salary

$16 - $20 per hour

Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • Join EANM as a Support Center Rep, where you will assist patients with scheduling appointments and verifying insurance while providing excellent customer service.
  • The position requires a detail-oriented and adaptable individual who thrives in a fast-paced environment, and must be a resident of New Mexico or willing to relocate.
  • The starting pay range for this role is between $16.00 and $20.00 per hour, depending on experience or relevant certifications like CPSS or COA.
  • Candidates should possess strong telephone etiquette, organizational skills, and the ability to multi-task, with healthcare or call center experience being beneficial but not mandatory.
  • Benefits include paid training, PTO, medical and dental coverage, 401(k), and opportunities for telecommuting after successful onsite training.

Join EANM as a full-time, Support Center Rep, you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service.  If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!

**Must be a New Mexico Resident or moving to New Mexico. 

Starting pay range:  $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA) 

Why Choose Us?

  • Paid on-the-job training & career advancement opportunities
  • Extensive personalized training provided regardless of prior experience
  • Internal Career Ladder
  • Largest Ophthalmology & Optometry practice in the Southwest
  • Telecommuting Opportunities after successful onsite training!!!

What You'll Do:

  • Handle high call volume efficiently, with a friendly, professional attitude
  • Schedule appointments based on physician preferences/templates and patient needs
  • Verify insurance and demographic information
  • Route non-scheduling calls to appropriate departments
  • Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner

What We’re Looking For: 

  • Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
  • Strong telephone etiquette, organizational skills, and keyboard proficiency
  • Friendly, team-oriented attitude and customer-first mindset
  • Experience in healthcare or call centers is helpful but not required
  • Bilingual in English/Spanish a strong plus

Benefits We Offer:

  • PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
  • Medical, Dental & Generous Vision Benefits
  • 401(k) 
  • Education Assistance 
  • Company-paid Life, AD&D, & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com. 

Req.# 2821, 2821-1, 2821-2, 2821-3, 2821-4, 2821-5



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