Communications Center Consultant

Job DetailsJob Location: ALEXANDRIA, VA 22312Salary Range: $21.00 - $25.00 HourlyJob Title- Communication Center Consultant Company- Spectra Credit Union   Location-Alexandria VA   Are you ready to take your career to the next level by working with a spectacular company?   Position Overview The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union. What qualities are we looking for in a Bilingual Communication Center Consultant? •    Service and Quality Focused •    Adaptable •    Detail Oriented  •    Collaborative and Team-Oriented  •    Self-Motivated   •    Critical Thinker and Problem Solver •    Positive Attitude •    Exceptional Organization •    Excellent Communication Skills     QualificationsThe position’s essential duties include the following: •    Receive incoming calls to the Credit Union’s Communications Center.  •    Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution. •    Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.  •    Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts. •    Deliver timely and exceptional service. •    Build meaningful relationships through conversations and establish trust with the membership. •    Speak clearly and professionally and always maintain high phone etiquette standards.  •    Respond to messages through Online Banking and general email inbox inquiries. •    Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items. Education  A high school diploma or GED is required. Experience Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred.  Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.