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Job Description
Position Title
Powered by Flex
Role Summary
The Techno-Functional Subject Matter Expert (SME) will serve as a critical bridge between business stakeholders and technical teams. This role requires deep functional knowledge of Model N Revenue Management solutions combined with strong technical understanding to support implementation, configuration, integration, optimization, and ongoing support for clients powered by Flex delivery models.
The SME will lead solution design, guide best practices, resolve complex issues, and ensure successful delivery aligned with business objectives.
Key Responsibilities
Functional Responsibilities
· Act as the Model N functional expert across modules such as:
o Revenue Management
o Pricing & Contract Management
o Government Pricing (Medicaid, Medicare, 340B, AMP, Best Price)
o Chargebacks, Rebates, and Incentives
· Gather, analyze, and document business requirements from stakeholders.
· Translate business needs into functional specifications and system configurations.
· Configure Model N applications to meet client-specific requirements.
· Lead functional design workshops, user story creation, and solution walkthroughs.
· Support UAT planning, execution, and defect triage.
· Provide post-go-live functional support and optimization recommendations.
Technical Responsibilities
· Collaborate with technical teams on:
o Integrations (inbound/outbound interfaces)
o Data migration and validation
o System enhancements and customizations
· Understand Model N data models, workflows, and configuration frameworks.
· Support troubleshooting of complex functional and technical issues.
· Review and validate technical design documents to ensure alignment with functional intent.
· Work with APIs, batch jobs, and middleware integrations where applicable.
Delivery & Stakeholder Management
· Serve as the primary SME point of contact for clients and internal teams.
· Mentor junior consultants and analysts on Model N functionality.
· Ensure adherence to delivery standards, timelines, and quality benchmarks.
· Participate in release management, regression testing, and change impact analysis.
· Coordinate with Flex delivery leads to support scalable and efficient project execution.
Education
· Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
· Relevant certifications in Model N or Life Sciences domain are a plus.
Preferred Qualifications
· Experience with Flex or managed services delivery models.
· Exposure to regulatory compliance and audit support in Life Sciences.
· Ability to work across multiple projects and priorities.
Key Success Factors
· Deep functional mastery of Model N
· Strong collaboration between business and technical teams
· High-quality, on-time delivery
· Proactive problem-solving and continuous improvement mindset
This role is critical to ensuring successful Model N solutions that drive compliance, efficiency, and revenue optimization for clients powered by Flex.
Requirements
Required Skills & Qualifications
Functional Expertise
· Strong hands-on experience with Model N Revenue Management solutions.
· Solid understanding of Life Sciences / Pharmaceutical business processes.
· Experience with government pricing, rebates, chargebacks, and compliance.
Technical Skills
· Working knowledge of:
o SQL for data analysis and validation
o Data integrations and ETL concepts
o APIs and file-based interfaces
· Ability to read and interpret technical design and integration documents.
· Experience working in cloud-based enterprise applications.
Professional Skills
· Excellent communication and stakeholder management skills.
· Strong analytical and problem-solving abilities.
· Ability to work in Agile and Waterfall delivery models.
· Experience working in global delivery or Flex-based engagement models.
· 8–12+ years of overall IT/Enterprise application experience.
· 5+ years of hands-on experience with Model N implementations or support.
· Prior experience as a Techno-Functional Lead or SME preferred.
· Experience in client-facing consulting roles is highly desirable.
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