Intake Office Coordinator - Washington DC

About the Role

The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.

Your Key Contributions

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed.
• Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership.
• Complete inventory of office supplies, as needed.

What Makes You a Great Fit

• Must be bilingual in Spanish and English.
• 1-3 years of experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Work Schedule

• Monday to Friday - 8:30 AM - 5:30 PM (CT)

Compensation

The expected salary for this role is $19-$20.13 USD/Hour, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match  
• Medical, Dental, & Vision Insurance 
• Options for Health Savings Account or Flexible Spending Account  
• Dependent Care FSA 
• Basic Life Insurance 
• Voluntary Life & AD&D 
• Disability Insurance 
• Hospital Indemnity Insurance 
• Employee Assistance Program 
• Calm App Subscription 
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.