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JOB TITLE: Medical Receptionist Â
CLASSIFICATION: NON-EXEMPTÂ
REPORTS TO:Â Medical Receptionist Lead, Office ManagerÂ
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About Us
At Pediatric Associates of Alexandria, we've built our practice around one thing: being there for kids and the families who love them. With three convenient locations — Inova Healthplex, Potomac Yard, and Duke Street — and hours seven days a week, we're committed to being accessible, compassionate, and thorough for every patient who walks through our doors, from newborns to teenagers across Northern Virginia, Maryland, and the DC area.
What You'll Do
- Be the welcoming first point of contact for patients and families — greet, check in, and check out with care and efficiency
- Answer and manage incoming calls, take detailed messages, and route them appropriately
- Verify insurance coverage and collect accurate demographic and billing information
- Collect co-payments and patient balances, and clearly explain account information
- Schedule, reschedule, and cancel appointments in our system (we use ECW — familiarity is a plus!)
- Maintain organized patient charts and create new ones as needed
- Keep the waiting area clean, tidy, and welcoming throughout your shift — because first impressions matter
- Open or close the office depending on your shift (turning on/off equipment, securing the space)
- Complete morning and evening tallies accurately
- Document everything — if it's not in the chart, it didn't happen
- Pitch in wherever needed; we're a team and we support each other
What We're Looking For
- High school diploma or GED required; Associate's degree preferred
- At least 1 year of experience in a medical office or administrative setting
- Familiarity with ECW (eClinicalWorks) is a definite plus
- Comfortable navigating a fast-paced environment and shifting priorities on the fly
- Strong communication skills — you can talk to a nervous parent and a grumpy toddler with equal grace
- Proficient in Microsoft Office and comfortable with standard office technology
- Detail-oriented and organized — you catch things others miss
- A team player who can also hold down the fort independently
- Positive, patient-centered attitude — always
Schedule & Hours
We offer both AM and PM shifts to fit a range of schedules:
AM Shift: Monday–Friday, 5:45 AM–1:30 PMÂ
PM Shift: Monday-Thursday 12:45-8:30PM, Friday 11:45-6:30PM.
Weekend Rotation Required: Saturday or Sunday, 7:45 AM–12:30 PMÂ
Why PAA?
- Be part of a well-established, community-trusted pediatric practice with 15+ providers
- Work in a bright, kid-friendly environment where no two days are the same
- Join a team that genuinely cares — about patients, families, and each other
- Multiple locations with consistent scheduling
- Open 7 days a week means real flexibility in scheduling options
Ready to be the friendly face that makes a family's day a little easier? We'd love to meet you. Apply today!
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