Senior Executive Support Specialist

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Executive Support Technician role that serves the organization. This role provides onsite support at the headquarters in Alexandria, VA.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

The Senior Executive Support Technician provides high-touch technical support to USPTO executives, senior leaders, and executive staff supporting mission-critical operations.

Additionally, in this position you will:

• Deliver white-glove executive support services.
• Support executive laptops, mobile devices, conferencing systems, and collaboration tools.
• Provide onsite troubleshooting and rapid response support.
• Support executive meetings, presentations, and video conferences.
• Administer travel laptop program support.
• Coordinate executive ticket creation and follow-through.
• Provide VIP support during major incidents.

Qualifications:

• Five (5) years executive or VIP support experience.
• Exceptional customer communication skills.
• Experience supporting Microsoft collaboration technologies.