Department

Telecommunications, Switchboard

Locations

Hospital Campus and Alexandria Clinic Campus

Employment Status:

Part Time (0.6 FTE) - 48 hours per pay period

Hours

Availability between 7:00am – 11:30pm
Holiday rotation in place.
Weekends (Every Other)

Hours listed below show all potential shifts that a teammate could be scheduled to work. A more specific and consistent schedule will be determined after hire.

7:00am-3:30pm
7:15am-3:45pm
7:30am-4:00pm
8:00am-4:30pm
8:30am-5:00pm
10:00am-6:30pm
3:00pm-11:30pm

Benefit Status: Full-time

Benefits Include:

Health, Dental, and Vision Insurance
Employee Health Clinic (health +): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
Retirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches 100% up to 6% of employee's contributions.
Please see more details about our benefits here: Jobs in Alexandria, MN - Alomere Health

Position Objective

The Switchboard Operator is responsible for managing the organization’s telephone switchboard system. The position receives incoming calls and reroute them to the various departments and employees as requested. The Operator has to respond to emergency alerts and routes information to the appropriate parties, as well as have knowledge of the hospital’s emergency codes and procedures. The position is also responsible for updating the daily On-Call Schedule, batching checks as well as other clerical duties.

Essential Responsibilities

Communication

Manage all incoming calls and place outside phone calls on restricted lines
Contact Physicians when appropriate while utilizing the call scheduler
Record all Physician to Physician and code calls, logging the data, time, and caller’s name, if applicable
Greet and direct patient and guests who present to the Switchboard area
Answer general questions from callers and the public according to hospital policy
Page or announce clearly overhead when required
Call clergy for inpatients who request a clergy visit
Ensure clergy list is printed, and distribute to clergy as they visit
Serve as receptionist for the hospital when needed
Find assistance for patients needing help from their vehicle to a wheelchair if needed

Clerical

Update, and distribute (when necessary) the daily On-Call Schedule
Open, sort, stamp, organize, total, and batch checks that arrive by mail
Prep payments for mailing
Highlight and alphabetize Explanation of Benefits for our business office
Assist our Security Department by
1. Documenting and retrieve patient belongings from the safe as needed
2. Documenting and filing lost and found items, distributing to owner as needed
Collect payments and issue receipts after normal business hours
Use EPIC (EMR) Census and Patient Phone Lists; sort and find correct patient room number
Maintain appropriate department supplies
Fold, sort, and mail statements, and various mailings
Check in/out vendors and record the name, company, date, and times
Forward card for discharged patients, looking up address in EPIC
Update and maintain Provider contact protocols

Other Responsibilities

Perform all other duties as requested
Assist other departments
Participate in departmental or organizational meetings and trainings
Demonstrate the ability to use relevant equipment

Required Qualifications

High school graduate or equivalent

Preferred Qualifications

Computer Experience
Prior Switchboard Experience
Experience with 10-Key Adding Machine

Knowledge, Skills and Abilities

Ability to answer the telephone in a professional manner
Strong keyboarding skills
Ability to navigate Microsoft Office Products with general computer knowledge
Ability to learn new procedures and protocols while incorporating them into current workflows
Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations
Willingly accept work assignments and changes in daily routine

Union Position

Learn more about this Employer on their Career Site