Field Service Engineer 1

The Field Service Engineer provides customer site support for all products within their assigned area of responsibility. The FSE serves as the technical liaison between the customer and manufacturing operations. They are responsible for maintaining and repairing equipment on-site and returning it to operational status as quickly as possible while minimizing service costs. This position requires the ability to work independently or in a team environment, must have strong communication skills, and be able to effectively communicate with both internal and external customers at various levels. Responsibilities include assisting customers with troubleshooting and maintenance of instrumentation systems, electrical components, motors, generators, pumps, valves, filters, and other associated equipment; working collaboratively with cross functional teams to resolve complex product issues/problems; providing feedback to Engineering regarding equipment problems, quality issues, and suggestions for product improvements; communicating with management on new technology and products being introduced into the field; participating in CAPA investigations including root cause analysis, corrective action, and preventative measures; interacting regularly with customers to ensure high levels of satisfaction with GE products and services; reviewing user manuals and providing input regarding accuracy and clarity prior to publication; training customers on the use of products and performing installation and commissioning activities; providing training sessions for end users on features and applications of GE products; and traveling to customer sites for installation, training, and servicing of instruments and equipment. Qualifications include an Associates Degree in Biomedical Equipment Technology (BMET) or equivalent experience, a minimum of three years of relevant experience in the medical device industry preferred, proficiency in Microsoft Office Suite, excellent written and verbal communication skills, strong interpersonal skills and decision making abilities, ability to manage multiple competing priorities, ability to function autonomously, self-motivation to plan and prioritize activities, ability to read schematics and interpret drawings, and basic computer literacy. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. Employment decisions are made without regard to protected characteristics. Employment is conditioned upon successful completion of a drug screen. Some customers may have COVID-19 vaccination mandates. Relocation assistance is provided.