Collections Specialist

Job Purpose:

In this role, the Collections Specialist will be responsible for ensuring the timely collection of outstanding payments. This role will involve analyzing accounts and implementing strategies to reduce accounts receivable. The Collections Specialist will have strong customer service skills, deep experience in collections, and proficiency in accounting software.

Duties and Responsibilities:

• Monitor and analyze accounts receivable to identify delinquent accounts.
• Implement effective collection strategies to ensure timely payment.
• Conduct account analysis to identify trends and patterns in payment behavior.
• Coordinate with billing department to resolve any billing issues.
• Utilize telemarketing techniques to contact customers and negotiate payment arrangements.
• Maintain accurate records of all collection activities.
• Collaborate with other departments to streamline the revenue cycle management process.
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Establish payment plans for customers.
• Monitor credit holds and release pending orders, as needed.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.

Qualifications:

• Proven experience and minimum 5 years in collections.
• Strong knowledge of accounts receivable processes and procedures.
• Proficiency in using accounting software.
• Excellent communication skills, both written and verbal.
• Ability to analyze data and make informed decisions based on findings.
• Strong negotiation skills to effectively resolve payment disputes.
• Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners.
• Preferred candidates resides in Nebraska

Working Conditions:

The job is conducted in a professional office environment and involves routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel may be required; domestic.

Physical Requirements: 

Sitting for long periods of time and standing for long periods of time.

Direct Reports:

N/A