Housekeeping Supervisor

We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at [Hotel Name]. In this role, you will be responsible for overseeing the daily activities of the housekeeping staff, ensuring that all areas of the hotel maintain the highest standards of cleanliness and organization. Your leadership, attention to detail, and commitment to service excellence will be essential to creating exceptional experiences for our guests.

Key Responsibilities:

• Supervision:Supervise and coordinate the activities of the housekeeping staff, ensuring adherence to hotel policies, cleanliness standards, and operational procedures.
• Quality Control:Monitorand review housekeeping checklists to ensure all tasks related to guest room cleanliness, public areas, and service areas are completed to the hotel's standards.
• Guest Interaction:Provide a warm welcome to all guests, especially VIPs, ensuring their requests are met and that they receive top-notch service throughout their stay.
• Problem Resolution:Address any guest complaints and issuesregardingthe quality of services delivered by housekeeping staff, striving for quick and effective resolutions.
• Staff Training:Train and mentor housekeeping team members on proper cleaning procedures, safety standards, and customer service skills to enhance team performance.
• Communication:Clearly communicate tasks and expectations to team members, providing written instructions when necessary to ensure understanding.
• Room Assignments:Ensure thatappropriate roomsare selected and prepared according to guest requirements, confirming accuracy in room readiness for arrivals.
• Inventory Management:Keep track of cleaning supplies, linens, and equipment inventory, reporting any shortages to management fortimelyreplenishment.
• Safety Compliance:Ensure compliance with safety and sanitation guidelines tomaintaina healthy and safe working environment for all staff and guests.
• Collaboration:Work closely with other departments, such as front office and maintenance, to ensure smooth operations and effective guest service.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Managementor a related field is preferred.
• Prior experience in housekeeping or guest services, preferably in a supervisory role within the hospitality industry.

• Excellent organizational and management skills, with strong attention to detail.
• Effective communication skills, both verbal and written,to interactwith guests and team members.
• Ability to work efficiently under pressure and handledifficult situationswith diplomacy and tact.
• A guest-focused personality with a commitment to providing exceptional service.
• Self-starter with the initiative to improve processes and enhance team performance.
• Fully bilingual in Spanish and English tofacilitateeffective communication with guests and staff.

Why Join Us?

• Be part of a dedicated team focused onmaintaininghigh standardsof cleanliness and guest satisfaction.
• Enjoy opportunities for personal and professional growth within the hospitality industry.
• Contribute to a positive work environment where your leadership and contributions are valued and celebrated.

If you are a motivated and skilled hospitality professional with a passion for cleanliness and guest service, we invite you to apply for the Housekeeping Supervisor position at Casa Costera Apartments by Marriott!