Account Manager- Cleveland, OH

We are seeking an Account Manager to play a pivotal role in supporting our regional accounts. As a customer-facing role, the Account Manager will identify new opportunities to drive incremental sales while building strong, consultative relationships. Success in this position requires a deep understanding of the full range of TPC Packaging Solutions products and services, and the ability to clearly articulate how they can add value to each client’s business.

Essential Functions:

• Build and maintain strong client relationships advising on TPCs products and services

• Oversee vendor‑managed inventory programs to maintain accurate stock levels and smooth flow cycles

• Identify and drive organic growth opportunities within existing accounts

• Collaborate with internal teams (Sales, Procurement, Converting) to support customer needs

• Partner with the Business Development Manager to execute strategic initiatives

• Prepare monthly reports on prospects, projects, and account activity for Sales leadership

• Conduct quarterly business review presentations with top clients.

• Support accounting with collections and resolve customer escalations promptly

• Contribute to marketing initiatives and overall business growth strategy

• Deliver annual partnership highlight reports to showcase customer activities

Requirements:

• Proven experience in customer service or account management.

• Excellent communication skills to articulate value propositions clearly and persuasively

• Demonstrated ability to analyze market trends and client needs to develop strategic plans

• High School Diploma or equivalent

• Experience in packaging industry a plus

This is a dynamic role for someone who thrives on collaboration, problem-solving, and delivering measurable impact to customers.