Billing & Collections Manager

Overview

We are looking for a full-time, experienced Billing Manager to join our team. The ideal candidate will have a strong background in hospice, post-acute, or long-term care billing, with experience working with commercial and Medicaid insurance. This role is an excellent opportunity for a billing professional who understands the complexities of healthcare revenue cycle management and is ready to lead a regional billing team.

The Regional Billing & Collections Manager oversees the regional billing department and is responsible for the effective management of billing, collections, accounts receivable, and related revenue cycle functions. This position provides leadership and direction to the regional billing team while ensuring billing is accurate, timely, and compliant with payer and organizational requirements. Key responsibilities include overseeing the submission and follow-up of claims, monitoring accounts receivable and collections, developing and maintaining departmental policies and procedures, and ensuring adherence to organizational policies, internal controls, and regulatory requirements.

Experience in hospice, post-acute, or long-term care, along with knowledge of commercial and Medicaid payer requirements, is highly preferred.

Who we are:

At Care Hospice, we're not just a company; we're a team united by a common goal – providing exceptional hospice and palliative care to those in need. We take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays to rest  and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience

Responsibilities

• Manages regional billing team ensuring day-to-day operations run efficiently and effectively
• Ensures maximum reimbursement through efficient billing and collections operations and effective accounts receivable management
• Ensures that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and company regulations
• Coordinates with Agency management to ensure patient EMR system information is accurate for billing
• Ensures cash receipts are posted in EMR and financial systems timely, balance to bank deposits and general ledger
• Ensures aged receivables are proactively and diligently investigated and resolved
• Enforces internal controls and ensure compliance for all billing related activities
• Provides exceptional leadership and leads resolution of escalated billing and collection issues
• Develops and maintains written departmental billing policies and procedures
• Initiates and promotes continual process improvements within the billing department and implement changes leading to best-practice operations
• Develops and maintains close working relationships with Support Center and Agency staff

Qualifications

• Bachelor’s degree in Accounting, Business Administration or other applicable discipline preferred
• A minimum of 3 years medical billing and collections management experience; Strong working knowledge of Commercial/Medicaid guidelines and compliance
• A minimum of 3 years supervisory/management experience
• Experience utilizing 3rd billing information systems (EMR) required, experience with NetSmart or MatrixCare preferred
• Demonstrated leadership skills with ability to motivate direct reports
• Excellent interpersonal and professional oral/written communication skills
• Display a high degree of professionalism, discretion and confidentiality
• FLORIDA ONLY: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. Visit https://info.flclearinghouse.com for more information.

$80,000 - $90,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.