Responsible for monitoring billing processes and makes corrections as needed. Manages the timely and accurate posting of charge data for both patient and client-billed accounts. Identifies, corrects, and maintains appropriate billing data within the information system. Handles customer billing inquiries. Serves as a resource for billing and compliance activities.
The specialist displays a commitment to customer service while completing assignments and engaging with customers in a polite, attentive, and conscientious manner and responds thoughtfully to inquiries regarding specimen collection and handling, laboratory intake processes, and test results. Furthermore, the specialist offers advanced troubleshooting and resolution support for laboratory customers, ensuring their needs are met effectively.
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