Customer Retention Sales Representative

What do we do?

• We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
• We offer affordable solutions and make recommendations that make sense for those we serve.
• We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
• We believe in growing and promoting our employees to the next level.

What’s in it for you?

• Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
• Hybrid schedule - Monday-Wednesday in the Orange, CT office and Thursday-Friday at home. 
• This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
•  Annual income potential of $44,000 along with uncapped commission to earn even more! 
• Potential for $2,000 New Hire Bonus if metrics are hit!
• Not licensed? No problem! We have an extensive pre-licensing program that will get you up to speed!

This position is a fit for you, if you:

• Are driven and goal oriented
• Are technologically savvy
• Have a high level of integrity with the desire to help others
• Are coachable
• Are positive
• Are resilient

What experience/skills contribute to a successful Customer Solutions Specialist?

• Life and Health License preferred, but not required. The Family Security Plan® will pay you while we help you obtain insurance licenses.
• 1-2 years' of experience working in a call center environment (required)
• 1-3 years of sales experience.

What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?

• Answering all incoming retention calls efficiently and accurately.
• Maintaining daily department close ratios.
• Efficiently using all systems related to providing service.
• Offering members alternative, future payment methods when necessary.
• Identifying and maximizing referral opportunities.
• Researching and resolving policy holder issues, and driving resolution to avoid escalation.
• Entering data and other relevant information into call center database.
• Identifying opportunities to transfer to licensed sales agents for additional benefits.
• During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
• Shadowing and training once the insurance license is obtained

If you are self-motivated and care about people, apply now!