About the Role

We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability.

Why You’ll Love This Role

100% Remote Work – work from anywhere in the U.S.
100% Employer-Paid Medical Insurance
$1,500 Annual HSA Contribution
Generous Paid Time Off
403(b) Retirement Plan
Professional Development & Education Assistance

Key Responsibilities

Technical Support & Issue Resolution

Provide advanced troubleshooting and technical support for Epic systems and related technologies
Research, diagnose, and resolve complex IT issues in a timely manner
Act as escalation point for high-priority incidents and critical system issues
Create, track, and prioritize tickets within the IT change management system

System & Project Support

Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks
Review and follow up with internal IT teams on ongoing initiatives
Collaborate with third-party vendors to validate configuration and functionality within Epic environments
Plan and execute deployment of Epic end-user devices in coordination with local IT teams

Collaboration & Training

Work closely with internal IT teams to ensure continuous service delivery
Lead and participate in internal and external trainings for IT staff and end users
Maintain clear communication with stakeholders regarding issue status and project updates

Documentation & Compliance

Create and maintain system documentation, support procedures, and application configurations
Follow IT policies, support procedures, and user code of ethics
Ensure HIPAA compliance and data security standards are consistently met

Required Qualifications

7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience)
Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments
Strong experience with IT Help Desk frameworks and service delivery models
Experience with Microsoft technologies and/or Azure administration
Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems
Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome)
Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce)
Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems)
Excellent written, communication, and interpersonal skills

Learn more about this Employer on their Career Site