Field Service Engineer II (LCMS) - MD/DC

Work Schedule

Environmental Conditions

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

How You Will Make an Impact

Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience.

Location

This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory.  Please note that relocation assistance is not provided. 

Key Responsibilities

• Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
• Responsibility for meeting customer SLA and internal KPI objectives
• Ensuring customer satisfaction in all aspects of services provided
• Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
• Assist the Commercial Team with technical information, training, and demonstrations
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system

Keys to Success

Education

Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience

Experience, Knowledge, Skills, Abilities

• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Ability to read and interpret technical documentation and schematics
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Experience documenting service activities and preparing detailed reports
• Ability to effectively train and support customers with equipment operation
• Adherence to safety protocols and quality standards
• Demonstrated success in meeting customer satisfaction goals
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Strong problem-solving abilities and capacity to work independently
• Proficiency with Microsoft Office suite and service management software
• Physical ability to lift up to 50 lbs. and work in various laboratory environments

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards