Front Office Coordinator

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

POSITION SUMMARY:
The Front Office Coordinator is responsible for daily front office activities and workflow of a physician office practice. They champion Mission Partner engagement and exceptional customer service through their interactions with their team, patients, families and their support systems. They are committed to providing a patient-first experience and their accountability helps create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Escalates patient concerns as needed to provide prompt resolution. Schedules and staffs FOA team members, monitors reports, patient complaints and escalates concerns to leadership. They lead by example and demonstrate accountability for ensuring safe, high quality patient care, enhancing the patient and family experience, and providing effective leadership that contributes to OSF Mission, Vision and Values.

REQUIRED QUALIFICATIONS:  

• Education: 
  - High school diploma or GED Experience 
• 2 years of previous customer service experience or more 
• Knowledge of Microsoft office  

PREFERRED QUALIFICATIONS:  

Experience: 

• Supervisory experience 
• Medical office experience 
• EPIC (Electronic Medical Record)  

Other skills/knowledge: 

• Knowledge of common medical coding and billing 

OSF HealthCare is an Equal Opportunity Employer.