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WHO WE ARE AND WHAT WE DO:
Headquartered in Orlando area, Cardiovascular Associates of America aims to bring the best cardiovascular physicians in one network with the common mission of saving lives, reducing costs, and improving patient care through clinical innovation. Through CVAUSAās physician-centered practice management model, physicians drive clinical care and their practice culture, while benefiting from the business expertise and shared resources available through CVAUSA for better patient outcomes.
Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease
care.
JOB OVERVIEW:
The Health Coach is a non-clinical member of the Heart Failure care team, supporting patients through education, behavior change, and engagement within Novocardiaās value-based care model. This role partners closely with clinical team members to empower patients to better understand and manage their heart failure through prevention-focused, patient-centered coaching.
The Health Coach plays a key role in improving patient experience, engagement, and self-management while maintaining clear boundaries from clinical decision-making and care delivery.
KEY RESPONSIBILITIES:
Patient Education & Engagement
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- Provide education and coaching related to heart failure, lifestyle modiļ¬cation, medication adherence, nutrition, physical activity, and self-management.
- Establish short- and long-term goals with patients using shared decision-making and motivational interviewing techniques.
- Encourage sustained patient engagement, self-advocacy, and behavior change throughout program participation.
Care Team Collaboration
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- Partner with the clinical care team to support patient care plans and escalate concerns appropriately.
- Provide timely updates and documentation related to patient engagement and progress.
- Participate in interdisciplinary team meetings.
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- Respond to patient communications in a timely, professional, and compassionate manner.
- Build and maintain strong, trust-based relationships with patients and caregivers.
- Consistently deliver a high-quality patient experience aligned with program standards.
QUALIFICATIONS:
Education & Experience
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- Bachelorās degree in health sciences or related ļ¬eld preferred.
- NBC-HWC (National Board for Health & Wellness Coaching) certiļ¬cation required.
- Experience in a healthcare, chronic disease management, or patient engagement setting preferred.
- Cardiology or heart failure experience a plus.
- Telehealth or remote patient engagement experience preferred.
Skills & Competencies
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- Strong communication and interpersonal skills.
- Ability to motivate and support behavior change in diverse patient populations.
- Organized, adaptable, and comfortable managing multiple priorities.
- Proļ¬ciency with electronic health records and standard computer applications.
- Bilingual English/Spanish proļ¬ciency preferred.
Work Environment
- Remote position requiring a dedicated, private workspace and reliable high-speed internet to ensure patient privacy and compliance with HIPAA standards.
Location: Remote in the United States
Employment Type: Full-Time, non-exempt
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
Novocardia provides equal employment opportunities {EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.
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