Lead Collections Specialists

The Lead Collections Specialist assists with the supervision of Collection Specialists, ensuring compliant, professional, timely and accurate performance of all collection activities. The position provides staff with training to ensure proper execution of collection policies and procedures.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Assist management with the approval of collection department adjustments.

• Meet with payer representatives and vendors to address outstanding issues.

• Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards.

• Provide training and orientation to new employees.

• Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting.

• Review problematic accounts to determine how to resolve for zero balance resolution.

• Run and record daily and monthly individual collector productivity reports for the manager.

• Document account activity in a timely manner.

• Ensure compliance with all state and federal billing regulations.

• Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.

• Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.

QUALIFICATIONS

• Required High School Diploma/GED

• 2 years Patient Accounting Required

• 1 year Hospital with Leadership Experience Preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.