Security Installation and Service Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay

• Paid vacation

• Comprehensive benefits package including , medical, dental, and vision care – Available day one

• Extensive product and on the job/cross training opportunities With outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future 

What you will do

The incumbent will lead the security Installation and Service team. The Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation of all jobs within an assigned Area.

How You Will Do it

• Champion Zero Harm. Ensure that safety is kept at the forefront of all messaging and that business practice is aligned with a safety-first philosophy.

• Customer satisfaction for installation and service customers .
  Ensure organizational initiatives are implemented in accordance with company goals and budgets.

• Communicate new policies, installation and/or service techniques, and other modifications to management teams.

• Establish and maintain programs consisting of a high level of quality and timely service to customers for maximum retention.

• Achieve Tyco metrics.

• Regularly monitor results and address issues and concerns that impede positive results.

• Drive operating efficiencies. Regularly monitor results and address issues and concerns that impede positive results. Champion the development of people.

• Develop and maintain an effective Installation and/or Service workforce through a variety of recruiting, hiring, training, motivating and coaching techniques.
  Research and share “Best Practices” with the installation team.

• Ensure that all safety goals are achieved and that all safety related initiative deadlines are met.
  Provides support to the Area Install, and promotes a team atmosphere between the sales, installation, maintenance teams as well between other departments within the branch and region.

• Promotes and maintains positive customer focused relationships in the branch.

• Take a lead role in driving large strategic account opportunities.

• Responsible for the supervision of scheduling and co-ordination of installation and service activities in the Vancouver branch.

• Maintains adequate staff levels, as required.

• Provides training, coaching, and counseling to technical associates.

• Ensure monthly and quarterly financial metrics are achieved in the Installation and service department

• Such other duties as may be assigned.

What We Look For

Required:

• University/College and/or Technical Degree preferred.
• Preferred minimum of 5 years of management experience in sales, installation and/or service environment.
• Direct service experience preferred with an ability to budget.
• Strong operations experience and demonstrated continuous operational improvement.
• Progressive management or leadership experience required.
• 4-6 years in security industry with management experience preferred.

• Travel as required based on business needs.

HIRING SALARY RANGE: $75,000- $117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To  support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us