SSVF Healthcare Navigator

SSVF Healthcare Navigator

Department: Veterans Department
Reports To: Director of Supportive Services (SSVF & GPD)
FLSA Status: Non-Exempt
Employment Status: Full-Time

Salary: $23.00–$25.00 per hour DOE

Organization Overview

Fairbanks Rescue Mission is a Christ-centered, faith-based nonprofit organization dedicated to demonstrating the love of Jesus Christ by providing shelter, hope, and transformational services to individuals and families experiencing homelessness. For over 75 years, we have served Interior Alaska by operating the region's only year-round emergency shelter while providing meals, case management, residential recovery support, and pathways toward stability. Guided by our values of compassion, dignity, stewardship, and servant leadership, we serve all people with respect while operating in compliance with applicable federal, state, and local laws and regulations.

Position Summary

The Fairbanks Rescue Mission is seeking a compassionate, organized, and detail-oriented Supportive Services for Veteran Families (SSVF) Healthcare Navigator to assist Veterans and Veteran families participating in the SSVF Program. The Healthcare Navigator plays a vital role in connecting Veterans experiencing homelessness or housing instability with medical, behavioral health, and supportive care services through the U.S. Department of Veterans Affairs (VA) and community healthcare providers.

Working collaboratively with SSVF Case Managers, VA staff, healthcare providers, and community partners, the Healthcare Navigator helps ensure Veterans have timely access to VA healthcare, community medical services, behavioral health treatment, specialty care, and other supportive services. Through advocacy, care coordination, and service navigation, this position promotes improved health outcomes, increased self-sufficiency, and long-term housing stability for Veteran households.

Essential Duties and Responsibilities

Client Care & Navigation

• Assess participants' healthcare needs and develop individualized support plans.
• Assist Veterans with accessing VA healthcare, community medical services, behavioral health care, and health insurance programs.
• Coordinate medical, behavioral health, dental, vision, and specialty care appointments.
• Provide appointment reminders, transportation coordination, and follow-up support.
• Advocate for participants experiencing barriers to healthcare.

Service Coordination

• Collaborate with SSVF Case Managers and community partners to coordinate comprehensive services.
• Build relationships with VA staff, healthcare providers, and Veteran service organizations.
• Incorporate healthcare goals into participants' housing stability plans.
• Participate in case staffing, outreach, and community collaboration.

Documentation & Compliance

• Maintain accurate case notes and participant records in HMIS and other required systems.
• Prepare reports and ensure compliance with SSVF, VA, HUD, HIPAA, and agency requirements.
• Participate in discharge planning and coordinate continuity of care for program graduates.
• Perform other duties as assigned.

Qualifications

Required

• Associate's degree in Human Services, Social Work, Healthcare, Behavioral Health, or a related field, or equivalent experience preferred.
• Two (2) years of experience in case management, healthcare navigation, or social services.
• Strong communication, organizational, and documentation skills.
• Proficiency with Microsoft Office and electronic record systems.
• Valid Alaska Driver's License and ability to pass required background checks.

Preferred

• Bachelor's degree in a related field.
• Experience working with Veterans, individuals experiencing homelessness, or vulnerable populations.
• Knowledge of VA healthcare, SSVF, HUD, and HMIS.

Knowledge, Skills & Abilities

• Knowledge of trauma-informed care and community resources.
• Strong advocacy, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Commitment to serving others with compassion, dignity, and respect consistent with Fairbanks Rescue Mission's Christian mission.

Work Environment

• Office-based position located at Fairbanks Rescue Mission with regular interaction with program participants, staff, community partners, and the U.S. Department of Veterans Affairs.
• Standard business hours (8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m.), with occasional evening or weekend meetings, trainings, or events as needed.
• Occasional local travel required to attend meetings, trainings, partner agencies, healthcare providers, and VA functions.
• Work involves interaction with individuals experiencing homelessness, behavioral health challenges, substance use disorders, and crisis situations requiring professionalism, sound judgment, and compassion.

Benefits

• Paid time off and paid holidays.
• Vision and dental insurance (based on full-time eligibility).
• Professional development and training opportunities.
• Opportunity to make a meaningful impact serving veterans and individuals experiencing homelessness in Interior Alaska while working in a Christ-centered, mission-driven organization.

Equal Employment Opportunity

Fairbanks Rescue Mission is an equal opportunity employer committed to maintaining a respectful workplace. As a Christ-centered religious nonprofit organization, employees are expected to support and uphold the Mission's Statement of Faith, mission, and core values in accordance with applicable law.

How to Apply

Interested candidates should submit a resume and cover letter to CShort@fairbanksrescuemission.org or mail or deliver application materials to:

Fairbanks Rescue Mission
Attn: Crystal Short, HR Director
723 27th Avenue
Fairbanks, AK 99701

Applications will be accepted until the position is filled.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Fairbanks Rescue Mission reserves the right to modify, assign, or remove duties and responsibilities as organizational needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.