Strategic Client Executive at EmpiRx Health, LLC in undefined

Job Description

Strategic Client Executive

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

The Strategic Client Executive is the primary interface and owner of EmpiRx Health’s client relationships. Acting as a navigational guide from onboarding through renewal, this role is responsible for driving client advocacy and maintaining positive, long-term partnerships. The incumbent ensures EmpiRx Health’s success metrics are met by addressing client concerns, delivering white-glove service, and collaborating cross-functionally to meet client goals and performance outcomes.

Key Responsibilities:

Client Support & Relationship Management

Maintain a 99% client retention rate with referenceable clients.
Respond promptly to client inquiries.
Develop deep understanding of client intent; provide actionable insights to optimize plan performance.
Analyze and clearly communicate plan performance results to clients and stakeholders.
Anticipate and proactively address client needs through market and client condition analysis.
Organize and deliver support for client events (e.g., open enrollment, health fairs), coordinating with internal teams as appropriate.

Communication

Deliver professional and timely client communications aligned with departmental standards.
Coordinate and host client meetings to review performance, resolutions, and business improvement initiatives.
Execute strategic client and advisor engagement plans to build long-term, referenceable relationships.
Utilize Salesforce to document service requirements, manage tasks, and ensure completion timelines are met.
Maintain accurate documentation of administrative and strategic information, including risk evaluations and engagement updates.
Lead quarterly account team meetings to align on client goals, performance, and strategic planning.
Notify Client Management Leadership promptly of escalations, systemic issues, and capacity concerns.

Stakeholder & Third-Party Relationships

Foster strong collaboration with cross-functional teams (Clinical, Sales, Finance, Marketing, Product, Operations).
Serve as a trusted advisor and subject matter expert to clients, advisors, and external partners.
Manage vendor relationships to ensure client deliveries and timelines are achieved.

Expertise & Strategy

Apply current market intelligence to shape strategic client plans and objectives.
Contribute client insights and industry expertise in internal strategic discussions.
Provide reliable, data-driven recommendations that inform clinical, financial, and operational strategies.

Continuous Improvement

Identify opportunities to improve client satisfaction and internal service delivery.
Gather data and feedback to evaluate departmental effectiveness and drive improvement initiatives.
Communicate client expectations constructively to enable timely corrective actions.

Training & Industry Awareness

Engage in ongoing professional development to stay informed on PBM industry trends, products, and services.
Apply new learning to enhance client experience and strategic execution.

Required Qualifications & Experience:

Bachelor’s Degree is required.
5+ years of experience managing self-funded employer group accounts
5+ years of pharmacy benefit management (PBM) industry experience
Strong strategic communication and relationship management skills
Ability to travel overnight up to 25%
Demonstrated commitment to high-level client service.
Exceptional organizational and multitasking skills.
Strong written, verbal, and presentation communication skills.
Proficiency with Microsoft Office, Salesforce, and other business applications.
Strong storytelling and influence-building abilities.

Work Environment: Remote

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program.

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.Top of Form

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