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Job Title | : | Style Associate |
Department | : | Retail Stores |
Reports To | : | Store Manager |
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Role Summary | : | The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork. |
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Key Responsibilities | : | Customer Focus ● Understand customer needs and preferences to recommend suitable jewelry pieces. ● Address customer queries effectively and escalate complex issues when required. Sales Mastery ● Demonstrate knowledge of product categories, including features, benefits, and competitive positioning. ● Communicate product value effectively to customers. ● Support the store in achieving store targets. ● Stay updated with the latest collections, and promotions. Flexibility and Change Management ● Adapt to varying shift timings and store requirements. ● Be open to transfers within the cluster area as per business needs. ● Exhibit punctuality and readiness to take on additional responsibilities when needed. Store Operations Excellence ● Assist the Senior style associate in processing store deliveries, online order processing, and packaging. ● Assist in stock replenishment and visual merchandising. ● Ensure the store looks presentable, inviting, and adheres to cleanliness standards. ● Support theft prevention by maintaining vigilance and following protocols. ● Follow all company policies, work processes and store standard operating procedures (SOPs). Collaboration ● Collaborate with team members to ensure smooth store operations. ● Work as a cohesive team player, contributing to group success. Decision-Making and Sensitivity ● Display sensibility and sensitivity when addressing customer concerns. ● Use sound judgment in handling challenging situations while maintaining brand standards. |
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Candidate Requirement | : | ● Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail. ● Must be above 18 years of age and below 28 years of age ● Good communication and interpersonal skills ● Ability to learn quickly ● Positive and enthusiastic attitude ● Excellent presentation and grooming standards ● Flexibility and adaptability to work varied shifts (including weekends and evenings) |
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