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We are seeking an experienced Technical Program Manager to lead large-scale, cross-functional cloud and platform programs across our enterprise SaaS environment. This role will drive end-to-end execution of complex infrastructure and application initiatives, partnering with Cloud Operations, DevOps, Engineering, Product, Customer Success, and business stakeholders to ensure predictable delivery, operational excellence, and strong customer outcomes.
The ideal candidate is a hands-on program leader with strong technical depth in cloud platforms, demonstrated experience managing high-impact multi-track programs, and the ability to communicate effectively with both technical teams and executive stakeholders.
Key Responsibilities
Program Leadership and Execution
- Own end-to-end delivery of complex cloud, infrastructure, and platform programs.
- Define program scope, roadmap, milestones, success criteria, and delivery governance.
- Drive execution across multiple parallel workstreams with clear ownership and accountability.
- Track dependencies, risks, issues, decisions, and mitigation plans across teams.
Cross-Functional Coordination
- Coordinate across Cloud Operations, DevOps, Infrastructure Engineering, Application Engineering, Product Management, Customer Success, and business stakeholders.
- Facilitate alignment, decision-making, and prioritization across technical and non-technical teams.
- Identify and remove blockers proactively to maintain delivery momentum.
- Ensure program execution aligns with business priorities, customer commitments, and operational readiness.
Planning and Delivery Management
- Develop and maintain detailed program plans, timelines, resource models, and delivery schedules.
- Manage sprint planning, release milestones, deployment windows, environment sequencing, and cutover plans.
- Coordinate release readiness, go/no-go reviews, hypercare planning, and transition to steady-state operations.
- Drive post-implementation reviews and continuous improvement actions.
Risk, Issue, and Change Management
- Identify program risks early and drive mitigation strategies to reduce delivery, operational, and customer impact.
- Lead structured issue resolution across multiple teams in high-pressure, time-sensitive situations.
- Manage scope changes, impact assessments, dependency changes, and stakeholder communications.
- Maintain clear visibility into program health, trade-offs, escalation paths, and decision points.
Stakeholder and Executive Communication
- Provide regular program status updates to leadership, including milestone progress, key risks, issues, dependencies, and financial or operational impact.
- Create concise executive dashboards and program communications for senior stakeholders.
- Partner with customer-facing teams to align program timelines, readiness expectations, and communication plans.
- Ensure transparent communication across internal and external stakeholders.
Required Qualifications
- 8–12 years of experience in Technical Program Management, Engineering Program Management, Cloud Operations, DevOps, or a related technical delivery role.
- Proven experience managing large-scale cloud, infrastructure, platform, or enterprise SaaS programs.
- Strong understanding of cloud platforms, preferably AWS, including compute, storage, networking, identity and access management, and deployment patterns.
- Experience coordinating complex, multi-team, multi-environment programs with strict timelines and dependencies.
- Strong knowledge of DevOps delivery practices, release management, deployment governance, and operational readiness.
- Excellent executive communication, stakeholder management, facilitation, and escalation management skills.
Technical Skills
Cloud infrastructure concepts including compute, storage, networking, IAM, security, availability, and resiliency.
DevOps and automation tools such as Jenkins, Terraform, Git, Ansible, or similar technologies
Container and orchestration platforms such as Docker and Kubernetes.
Monitoring, observability, incident management, and release operations practices.
Application architecture, deployment patterns, environment management, and production readiness frameworks.
Preferred Qualifications
Experience in enterprise SaaS, multi-tenant platforms, or customer-facing production environments.
Background in Cloud Operations, Site Reliability Engineering, DevOps Engineering, or Infrastructure Engineering
Experience supporting cloud transitions, modernization initiatives, migration programs, or transformation efforts
Certifications such as AWS, PMP, Agile, Scrum, or similar credentials.
Key Success Measures
- On-time delivery of critical program milestones and release commitments.
- Effective risk mitigation, issue resolution, and dependency management.
- Strong system stability and operational readiness during major releases, transitions, and deployments.
- High stakeholder confidence through clear communication, disciplined execution, and predictable delivery.
- Smooth handoff from program delivery to steady-state operations.
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