Account Manager

General Responsibility: 

Reports to assigned B2B Sales and Development Manager.    

• Focused on growing revenue and margin by retaining existing, targeted customers in an assigned territory.  

• Utilizes company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers.   

• Follows up on all referralleads to maximize selling efforts.    

• Works directly with customers virtually or through visitations at Clubs or at their business location(s).   

• Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders.    

• Collaborate with internaldepartments as needed to satisfy customer needs and requests.    

• Execute B2B plans and strategies to accomplish the organizational objectives  

Responsibilities: 

• Communicate BJ’s B2B business model and value to clients 

• Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs to increase efficiency and incremental sales 

• Collect and analyze client data to learn and discern client behavior 

• Build client relationships that maintain current categories of business while also expanding into new categories and articles

• Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment 

• Ability to keep accuratecustomer records 

• Discover and maintaindeep knowledge of BJ’s products, services, and value proposition 

• Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes 

• Maintain awareness of markets, industry trends, competitor activities and client problems to communicate appropriate recommendations to management staff 

• Deliver revenue and margin growthwithin your assigned territory 

• Utilize the most economical means available for travel and meeting costs to stay compliant with company policies 

Skills and Qualifications: 

• Bachelor’s degree in sales, communications, or related field preferred.  

• Exceptional verbal and written communication skills.  

• Ability to collect, track and analyze data to draw insights that can be applied to client’s needs.  

• Proven problem-solving skills.  

• Excellent active listening skills.  

• Build rapport and collaborate with BJ’s stakeholders, vendors, and clients.  

• Advanced understanding of consumer behaviors and industry trends.  

• Be able to teach and learnnew ideas and processes.  

• Capable of discovering solutions to client issues independently while collaborating with internal departments to ensure abest-in-classclient-company relationship.  

What Does an Account Manager Do?  

• Ensure client needs are understood and satisfied 

• Build and manage client relationships 

• Grow year-over-year revenue and margin dollars in an assigned territory.  

• Collect and discern information to ensure BJ’s offerings meet the individual needs of client 

• Teach, coach, and motivate clients to implement strategies and tactics that deliver the entire BJ’s quote-to-cash process in a mutually beneficial,profitable manner 

• Utilize Salesforce to maximize client engagement 

• Execute monthly and quarterly reviews with clients 

• Leverage article promotions to engage clients and drive high volume sales 

Account Manager Experience and Requirements: 

• Bachelor’s degree preferred 

• 2-5 years proven sales experience in the same or a related field  

• Exceptional verbal and written communication skills 

• Ability to collect, track and analyze data to draw insights that can be applied to customer needs 

• Demonstrated problem-solving skills 

• Excellent active listening skills 

• Ability to build rapport and collaborate with BJ’s stakeholders, vendors, and with clients 

• Be able to learn and teachnew ideas and processes