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Provides quality health care services to patients under the direction and responsibility of a Physician by performing the following duties in a compassionate, cost-effective manner. May be required to work alternate shifts and weekends. Performs other duties as assigned.
Responsibilities
Essential Duties and Responsibilities
- Is responsible for patient care.
- Rooms and collects patient assessment data.
- Administers medications and performs other patient care procedures as directed and according to established criteria.
- Assists physicians during treatment, testing, refractometry and examinations.
- Performs retinoscopy, refractometry, A/B scans, photography, fluorescein angiography, corneal/disc topography, assists in surgery, low vision evaluations, visual fields and applanations.
- Maintains timely flow of patients.
- Provides patient and family education.
- Documents patient care and related information.
- Respond to incoming telephone calls.
- Performs telephone triaging of patients.
- Follows up on patient care as needed.
- Reviews and maintains charts.
- Participates in QA & I
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High School diploma preferred.
Prefer education as a paraprofessional in ophthalmology or optometry.
Certification and Licensure
N/A
Skills and Abilities
Good interpersonal/communicative skills needed
Special Physical Demands
While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move patients/equipment. Good eye/hand coordination and manual dexterity needed.
Level of Supervision
This job has no supervisory responsibilities.
Supervises
This job has no supervisory responsibilities.
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