Field Delivery Manager at Johnson Controls in undefined

We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!

What you’ll do:

Lead, coach and manage a team of field engineers across multiple sites
Ensure safety, compliance, and outstanding service are maintained at all times
Support and supervise performance to meet operational KPIs and customer expectations
Build strong customer relationships and manage any on-site issues or complaints
Monitor budget performance, cost control, and identify efficiency opportunities
Coordinate call-out rotas, equipment, fleet use, and engineer schedules
Identify training needs, onboard new engineers, and support succession planning
Act as a key support to the Service Delivery Manager when required

What we offer:

Competitive salary and overtime rates
Company van, fuel card, tools, and PPE provided
25 days paid holiday plus all bank holidays
Paid sick leave
Comprehensive benefits package, including: 7% matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products
Extensive on-the-job and cross-training opportunities
Supportive and collaborative team environment
Access to business resource groups
Long-term career development opportunities

What we’re looking for:

Previous experience in the fire suppression industry is essential – candidates without this will not be considered
Proven experience managing teams in a field-based engineering environment
Strong leadership, coaching, and performance management skills
Excellent planning, multitasking, and communication abilities
A proactive, solution-focused mindset with commercial awareness
Comfortable managing safety protocols, audits, and compliance requirements
Ability to work cross-functionally and build strong stakeholder relationships

If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big!

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